WFM Real Time Analyst (m / f / d)

Description and Requirements

Launch Your International Career in Workforce Management!

Are you ready to kickstart or supercharge your career in a dynamic, global environment? Look no further! We're seeking passionate individuals to join our team as Work Force Management Real-Time Analysts in beautiful Essen, Germany!

Why This Opportunity Is Hot:

• €2,000 Welcome Bonus!
• Relocation Support to Germany
• International Career Growth
• Modern Office in Essen City Center

Work Hard, Play Hard:

• Fun Floor with PlayStation & Table Tennis
• On-site Gym for Fitness Enthusiasts
• Fresh, Healthy Meals at Our Office Canteen

Your Dream Team Awaits:

• Multicultural Environment
• Flat Hierarchy & First-Name Basis Culture
• Supportive Colleagues from Around the World

What You'll Do:

• Monitor Real-Time Metrics
• Ensure Service Level Agreements are Met
• Provide Crucial Performance Reports
• Communicate with Operation Leaders

Is This You?

• High School Graduate with Strong English Skills (C1 Level), German proficiency isn't required
• Tech-Savvy Problem Solver
• Fast-Paced Environment Thriver
• Contact Center/BPO Experience (WFM Knowledge is a Plus!)

Must-Have:

• Legal Right to Work Full-Time in Germany
• Willingness to Relocate to Essen (We'll Help!)

Ready to Take the Leap? Apply Now and Transform Your Career!

Don't Miss Out - Your International Adventure Starts Here!

About Us:

Since our founding in 1998, excellent customer service has been our passion. In 2020, we took another step and became part of TELUS Digital. Since then, over 70,000 team members in more than 50 languages have provided first-class customer service for international and renowned partners.

Equal Opportunity Employer

TELUS Digital is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.