Westhouse Job: IT - Spezialist senior (m/f/d)

Westhouse Group; Essen; On-site; EUR 60,000 - 80,000; Full time

Job summary

Westhouse Group is seeking a professional in Essen, Germany, to lead project activities concerning CSDM/CMDB Data and Model. In this role, you will collaborate with configuration management process owners and experts to enhance ServiceNow capabilities, ensure integration of configuration items into ITSM processes, and document necessary specifications. You'll also identify improvement areas and participate in the ServiceNow team's DevOps journey. This position offers opportunities for impactful project work.

Responsibilities

• Take responsibility for project activities concerning the CSDM/CMDB Data and Model.
• Act as a competent counterpart for configuration management process owners.
• Ensure integration of configuration items into ITSM operational processes.
• Identify potential for improvement in processes and ServiceNow.

Job description

Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

• You will take responsibility for project activities concerning the CSDM/CMDB Data and Modell and leading the journey to a fully cloud ready CMDB.
• You will act as a competent counterpart for our Configuration Management process owner, and process experts. You will translate their requirements into individual use cases and thereby strengthen the ServiceNow capabilities.
• You ensure a goal-oriented integration of the Configuration Items into the ITSM operational processes (e.g. incident, change or problem management) as well as into commercial processes (e.g. service portfolio or contract management), taking into account the defined data model (CSDM)
• Together with our implementation partners for ServiceNow, you will explore the possibilities of mapping the requirements in our group-wide ITSM platform ServiceNow.
• In regular consultations, you will identify potential for improvement in the processes as well as in ServiceNow and, if necessary, initiate changes and new projects
• You will ensure the delivery of an appropriate and comprehensive documentation of data model, integrations, and specifications you have been working on.
• You will join the ServiceNow team on its current DevOps journey.