Werkstudent Customer Service Excellence (gn)

TN Germany; Ratingen; Hybrid; EUR 30.000 - 50.000; Teilzeit

Zusammenfassung

Join a forward-thinking company as a working student in customer service, where you'll support AI integration and optimize customer feedback processes. This role offers the chance to engage with strategic projects and develop your skills in project and process management. You'll work in a collaborative environment that values team spirit and personal growth, while also enjoying flexible working hours that support work-life balance. Embrace the opportunity to contribute to an innovative team dedicated to sustainability and excellence in customer service.

Leistungen

Flexible Working Hours

Health Management

Parent-Child Offices

Support for Leasing eBikes

Modern Learning Environment

Qualifikationen

• Registered student with good grades in relevant fields.
• Interest in IT processes and project management.

Aufgaben

• Support the integration of AI technologies and customer feedback.
• Prepare workshops and user training while managing projects.

Kenntnisse

Analytical Thinking

Teamwork

Communication Skills

IT Project Management

Ausbildung

Degree in Economics

Degree in Engineering

Degree in Computer Science

Degree in Mathematics

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

DKV Mobility

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

64041793f447

Job Views:

1

Posted:

02.05.2025

col-wide

Job Description:

What you can expect

As a working student, you will support our team in the integration of new (AI) technologies, the rollout and operation of our DKV Virtual Assistant, and the support and optimisation of our transactional customer feedback. With your IT affinity, you will quickly take on responsible project tasks. Your focus will be on preparing workshops, user training, and taking on junior PMO tasks.

In addition to supporting AI & Virtual Assistant integrations, you and your team will drive the continuous development of DKV Customer Service. As a talented communicator, you will act with sensitivity and involve all relevant internal and external stakeholders.

You will play an active role in shaping strategic projects in DKV Customer Service. You will not only familiarize yourself with the systems, processes, and procedures of an international best-in-class customer service but also gain valuable experience in project and process management.

You should be ready to lend a hand with special tasks.

What makes you stand out

You are a registered student of economics, engineering, computer science, mathematics, or a comparable degree program with good grades.

You are characterized by a keen interest in IT processes and process management and have preferably gained some experience in (IT) project management.

Your strengths include analytical thinking, teamwork, strong communication skills, personal responsibility, and the ability to quickly familiarize yourself with new subject areas.

Your business fluent German skills are complemented by a good command of written and spoken English.

We look forward to your application and to applicants who enrich our diverse culture! We welcome applicants regardless of age, gender, origin, sexual identity, or orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility seeks the best talents and understands that these are not always available on a full-time basis. Many employees work part-time or in flexible models. Please discuss your flexibility needs during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players — because we succeed together! #teamofteams

You should feel welcome with us from the very beginning!

We've been growing for about 90 years

We adapt our products and business model to meet changing customer needs, staying mobile and ready for future challenges.

We also offer comprehensive health management, parent-child offices (from 2023), and support in leasing eBikes through our partner Jobrad!

We value work-life balance

We support family and career balance with flexible working hours and family-friendly models, combining on-site and home office work.

We support your development

We provide optimal onboarding conditions and access to a modern, flexible learning environment to help you grow and face future challenges.

We live 'Lead in Green'

We aim to be a leading provider of sustainable products and services, committed to becoming climate-positive by 2023 and helping customers reduce fleet carbon intensity by 30% by 2030.

We are a certified employer

Our awards from independent institutes, such as Top Employer Germany and Great Place to Work, reflect our commitment to our employees.