Warranty Administrator

Hirezar; Deutschland; Remote; EUR 14.000 - 15.000; Vollzeit

Benefits dieser Stelle

Remote from SA

UK hours aligned

Exposure to UK business

Long-term placement

Zusammenfassung

Hirezar is seeking a Warranty Administrator for a UK-based employer, fully remote from South Africa. You’ll process warranty claims end to end, verify entitlement, submit to manufacturers and keep customers informed as claims move through the process.

You’ll work UK business hours from home, collaborating with a South African team and established UK clients. The role requires attention to detail, experience with claims, and strong written English to update customers clearly.

Qualifikationen

• Experience with claims, warranty or high-volume case administration.
• Familiar with supplier/manufacturer portals.
• Strong attention to entitlement and dates.
• Clear, patient written English for customer updates.
• Able to manage a caseload without losing track of open items.

Aufgaben

• Register and validate incoming warranty claims against policy terms.
• Submit claims through manufacturer portals and track outcomes.
• Chase outstanding decisions and keep customers updated.
• Reconcile approved claims against credits received.
• Maintain accurate claim records and supporting documentation.

Kenntnisse

Warranty claims

Portal experience

Attention to detail

Written English

Caseload management

Tools

Zendesk

Jobbeschreibung

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Warranty Administrator for a UK-based employer, fully remote from South Africa.

Role overview

You’ll process warranty claims end to end for a UK business — checking entitlement, submitting to the manufacturer, chasing decisions and keeping customers informed while the claim moves. Claims move through several hands before they are paid, and the difference between a two-week and a two-month resolution is usually whoever is chasing it. That will be you.

You will work UK business hours from home, as part of a South African team placed directly with established UK employers.

Key responsibilities

• Register and validate incoming warranty claims against policy terms


• Submit claims through manufacturer portals and track outcomes


• Chase outstanding decisions and


• Keep customers updated at each stage of the claim


• Reconcile approved claims against credits received


• Maintain accurate claim records and supporting documentation

What you’ll need

• Experience with claims, warranty or high-volume case administration


• Comfortable working across supplier or manufacturer portals


• Strong attention to detail when checking entitlement and dates


• Clear, patient written English for customer updates


• Able to hold a caseload without losing track of open items

Nice to have

• Automotive, appliance or equipment sector exposure


• Experience reconciling credits or supplier invoices


• Familiarity with a ticketing system such as Zendesk

What’s on offer

• 100% remote, working from anywhere in South Africa


• UK business hours, 09:00–17:00 UK time (11:00–19:00 SAST)


• Direct exposure to an established UK business


• Long-term, stable placement with room to grow

Remote Recruitment places South African professionals with UK businesses for long-term, fully remote roles.