VitalChek Customer Service Rep - In Office

LexisNexis Risk Solutions; Karlsruhe; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Une opportunité passionnante au sein de LexisNexis Risk Solutions pour un poste de Customer Contact Center Assistant. Vous fournirez un excellent service client par téléphone et email, en garantissant un traitement efficace des commandes et la résolution des problèmes. Rejoignez une équipe dynamique et contribuez à l'amélioration de l'expérience client dans un environnement professionnel stimulant.

Qualifikationen

• Expérience dans un rôle de service client ou administratif.
• Excellentes compétences en communication écrite et verbale.
• Capacité à rester calme dans des situations stressantes.

Aufgaben

• Répondre aux demandes des clients rapidement.
• Traiter les commandes et les plaintes des clients.
• Collaborer efficacement avec les membres de l'équipe.

Kenntnisse

Communication

Problem-Solving

Customer Service

Teamwork

Jobbeschreibung

VitalChek Customer Service Rep - In Office page is loaded

VitalChek Customer Service Rep - In Office

Apply posted on Posted 3 Days Ago job requisition id R94882

Customer Contact Center Assistant II

Do you love providing excellent customer service?

Would you like to join our dynamic team?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.

About the Role

As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. Your expertise and experience will assist in the accurate processing of orders, bills, accounts, and service applications. Utilizing your excellent communication skills, you will troubleshoot and resolve customer complaints while maintaining high quality service standards,

Responsibilities

• Responding to customer inquiries promptly and efficiently
• Processing customer orders, bills, accounts, and applications
• Troubleshooting and resolving customer complaints
• Maintaining consistent service and quality standards
• Collaborating effectively with team members
• Improving processes and knowledge to enhance customer experience

Requirements

• Have some experience in a customer service or administrative role
• Have excellent written and verbal communication skills
• Be able to remain calm and professional in stressful situations
• Have a positive attitude and a passion for helping customers.
• Have excellent problem-solving skills to efficiently resolve customer issues
• Be able to work well in a team environment, but also independently

Learn more about the LexisNexis Risk team and how we work here

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.

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LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com .