Visitor Services Assistant (Seasonal)

National Park Service; Deutschland; Sur place; EUR 30 000 - 46 000; Temps partiel

Résumé du poste

The National Park Service seeks a Visitor Services Assistant to respond to inquiries, patrol, and provide guidance at our sites. This seasonal role collaborates with park partners and conveys safety and regulatory information to visitors.

The position supports roving duties, operates radios, and assists in public programs, with opportunities for informal interpretation and public orientation to park resources during the season.

Qualifications

• Provide visitor services including patrol and public programs.
• Monitor site and operate two-way radio.
• Explain rules, safety, and local regulations to visitors.
• Assist in emergencies and coordinate with staff.
• Collect information on incidents for reporting.

Responsabilités

• Direct visitors and address questions and complaints.
• Maintain relations with park partners, concessions, and stakeholders.
• Educate visitors about natural and cultural resources.
• Support informal interpretation for park areas.
• Operate basic computer software for admin tasks.

Connaissances

Patrol duties

Public guidance

Emergency response

Public programs

Radio operation

Customer service

Interpersonal skills

Information provision

Formation

High school diploma

Outils

Excel

Access

Word

Description du poste

Open: October 19, 2026 — Closes: October 23, 2026

Summary

Serve as representative to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions while on roving patrols. The typical seasonal entry-on-duty period for Seasonal Staffing Office is March 2027, but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: March - July 2027. Open to the first 200 applicants.

Major Duties

Some of the Visitor Services Assistant Standard Duties include but are not limited to: Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation. Direct visitors and the public with problems, questions, or complaints to appropriate resources. Assists in medical or other emergencies up to level of training. Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines.