Virtual Travel Customer Service

Elevationtravelpartners; Berlin; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Zusammenfassung

A travel service provider is looking for a Virtual Travel Customer Service professional based in Berlin. You will assist clients with trip preparation and provide support throughout their travel experience, including managing requests and providing information on destinations. Ideal candidates should have customer support experience, a friendly communication style, and a passion for travel. The role offers remote work flexibility and professional development opportunities.

Qualifikationen

• Customer support experience preferred.
• Reliable, organized, and able to learn new systems.
• Interest in travel and client satisfaction.

Aufgaben

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.

Kenntnisse

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Jobbeschreibung

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks