Virtual Travel Assistance Agent

Kim Luxe Travel; Frankfurt; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Remote work environment with flexible scheduling

Training and resources to support success

Opportunities to grow within the travel industry

Access to travel-related benefits

Positive team culture

Zusammenfassung

A travel service provider in Frankfurt is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey. In this remote role, you will respond to inquiries, assist with travel plans, and ensure that travelers are well-prepared for their trips. The ideal candidate has a friendly communication style and an interest in travel. This position offers flexible scheduling and options for growth within the travel industry.

Qualifikationen

• Effective communication in various formats including email and phone.
• Ability to handle customer inquiries and assist with travel planning.
• Strong attention to detail and organization.

Aufgaben

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Assist with reviewing travel plans and confirm trip details.
• Provide helpful information regarding destinations and travel guidelines.
• Check in with clients before departure to ensure preparedness.
• Address concerns promptly and refer complex issues as needed.

Kenntnisse

Friendly and professional communication style

Customer service experience

Organizational skills

Comfortable with digital tools

Interest in travel

Jobbeschreibung

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms
• Assist with reviewing travel plans and helping confirm important trip details
• Provide helpful information regarding destinations, travel guidelines, and company procedures
• Check in with clients prior to departure to ensure they have everything needed for their trip
• Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

• Friendly and professional communication style
• Customer service experience is helpful but not required
• Organized with strong attention to detail
• Comfortable working with digital tools and online platforms
• Interest in travel and assisting others with their plans

Perks

• Remote work environment with flexible scheduling
• Training and resources to support success in the role
• Opportunities to grow within the travel industry
• Access to travel-related benefits and industry discounts
• Positive and collaborative team culture