VIP Kundenbetreuer / Account Manager

MCG Talent; Frankfurt; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading company seeks a performance-driven Account Manager for their VIP Account Management team in Frankfurt. Responsible for managing a portfolio of high-value clients, the role involves boosting satisfaction and revenue through strategic relationships, product adoption, and teamwork across departments.

Qualifikationen

• 4+ years in account management, sales, or customer success.
• Experience ideally in Web 3.0 / crypto, fintech, or financial services.
• Strong grasp of trader behavior and willingness to learn.

Aufgaben

• Manage high-value traders with concierge-level support.
• Drive cross-sell/upsell and monitor product usage.
• Collaborate with teams for seamless client experiences.

Kenntnisse

Client Relationship Management

Communication Skills

Understanding of Crypto Markets

Sales Strategy

Interpersonal Skills

Jobbeschreibung

My client is looking to hire a performance-driven Account Manager for their VIP Account Management team in Frankfurt / Berlin / Munich. You’ll own a portfolio of high-value clients to boost satisfaction, retention, and revenue.

Key Responsibilities :

• Client Relationships : Manage high-value traders, serving as their advocate with concierge-level support, proactive outreach, and tailored insights to boost loyalty.
• Growth : Drive cross-sell / upsell, monitor usage and AUM, and promote product adoption to fuel trading and revenue.
• Strategy & Collaboration : Track NPS and feedback, partner with Product, Marketing, Risk, and Compliance for seamless experiences, and grow business via referrals and relationships.

Requirements :

• 4+ years in account management, sales, or customer success, ideally in Web 3.0 / crypto, fintech, or financial services.
• Proven success with high-value / HNW clients.
• Strong grasp of crypto markets and trader behaviour (or eager to learn fast).
• Confident communicator with interpersonal finesse.
• Thrives in fast-paced, compliance-aware settings.