VIP Kundenbetreuer / Account Manager

MCG Talent; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the financial services industry is seeking to hire a performance-driven Account Manager for their VIP Account Management team. The role involves managing a portfolio of high-value clients, focusing on client satisfaction, retention, and revenue growth. The successful candidate will drive strategies to enhance client relationships and promote cross-sell opportunities.

Qualifikationen

• 4+ years in account management, sales, or customer success, ideally in Web 3.0 / crypto.
• Proven success with high-value / HNW clients.
• Strong grasp of crypto markets and trader behavior.

Aufgaben

• Manage high-value traders with concierge-level support and proactive outreach.
• Drive cross-sell / upsell and promote product adoption.
• Collaborate with Product, Marketing, and Compliance.

Kenntnisse

Client Relationships

Communication

Interpersonal Skills

Sales

Account Management

Crypto Knowledge

Jobbeschreibung

My client is looking to hire a performance-driven Account Manager for their VIP Account Management team in Frankfurt / Berlin / Munich. You’ll own a portfolio of high-value clients to boost satisfaction, retention, and revenue.

Key Responsibilities :

• Client Relationships : Manage high-value traders, serving as their advocate with concierge-level support, proactive outreach, and tailored insights to boost loyalty.
• Growth : Drive cross-sell / upsell, monitor usage and AUM, and promote product adoption to fuel trading and revenue.
• Strategy & Collaboration : Track NPS and feedback, partner with Product, Marketing, Risk, and Compliance for seamless experiences, and grow business via referrals and relationships.

Requirements :

• 4+ years in account management, sales, or customer success, ideally in Web 3.0 / crypto, fintech, or financial services.
• Proven success with high-value / HNW clients.
• Strong grasp of crypto markets and trader behaviour (or eager to learn fast).
• Confident communicator with interpersonal finesse.
• Thrives in fast-paced, compliance-aware settings.