VIP Account Manager

Crypto.com; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Une entreprise leader dans le secteur crypto recherche un Account Manager passionné par le service client et la performance. Dans ce rôle, vous serez responsable de la gestion d'un portefeuille de clients de haute valeur, offrant un support personnalisé et des conseils pour maximiser leur satisfaction et leur fidélisation. Ce poste exige une expertise dans les marchés crypto et un excellent sens de la communication.

Qualifikationen

• 4+ ans d'expérience en gestion de comptes ou management de relations.
• Expérience avec des clients HNW et des normes de service exceptionnelles.
• Connaissance approfondie des marchés crypto ou forte envie d'apprendre.

Aufgaben

• Gérer et développer un portefeuille de traders à haute valeur.
• Fournir un support de niveau concierge et répondre aux besoins des clients.
• Identifier des opportunités de vente croisée et de vente additionnelle.

Kenntnisse

Gestion de la relation client

Communication

Orientation vers la performance

Analyse de données

Jobbeschreibung

We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement.This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto.

Key Responsibilities:

Client Relationship Management:

- Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.

- Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.

- Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.

Performance & Revenue Growth:

- Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.

- Monitor client usage and AUM to uncover growth opportunities and retention risks.

- Drive product adoption and trading frequency by surfacing relevant features and tools.

Client Strategy & Collaboration:

- Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.

- Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.

- Help grow the business through referrals, network expansion, and deep relationship-building.

Requirements

• 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
• Proven ability to manage high-value/HNW clients with exceptional service standards.
• Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
• Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required.
• Highly organized, data-driven, and performance-oriented.
• Confident communicator and trusted advisor with strong interpersonal skills.
• Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.