Vice President, Client Management

Jobtailor; Deutschland; Remote; EUR 180.000 - 240.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a seasoned Client Management Leader to guide a 5-8 person team for top accounts and serve as executive sponsor for portfolio clients.

You will co-lead value management deployment, collaborate with Marketing and Pricing, and engage with HR executives and global stakeholders. Strong P&L and renewal expansion experience is essential.

Qualifikationen

• 20-25+ years in client/account management or consulting with leadership of P&L and global relationships.
• Experience in healthcare or benefits consulting/administration preferred.
• Proven autonomous team leadership delivering retention, renewal, and expansion.

Aufgaben

• Lead a team of 5-8 client managers/account directors for major accounts.
• Develop executive relationships and sponsor portfolio client programs.
• Co-lead deployment of value management methodologies across Client Management.
• Represent Client Management on Marketing, Pricing, and other cross-functional teams.
• Build relationships with Benefit Managers, HR Executives, consultants, and global stakeholders.
• Support sales by representing Client Management in opportunities.
• Utilize financial acumen and data to guide strategic positioning.
• Lead Global team growth and refine forward-looking strategy.
• Drive client satisfaction, retention, and value realization across portfolio.

Kenntnisse

Team leadership

Executive sponsorship

Strategic account development

Data-driven decision making

Customer relationship management

P&L management

High-stakes negotiations

Cross-functional collaboration

Renewal & expansion strategies

Storytelling & value realization

Tools

Salesforce

Gainsight

Looker

Jobbeschreibung

• Lead a team of 5-8 high-performing client managers/account directors responsible for the largest client accounts
• Develop executive relationships with portfolio clients as an executive sponsor
• Co-lead deployment of the Value Management client methodology across the Client Management organization
• Represent Client Management on key functional teams such as Marketing and Pricing
• Build and manage relationships with Benefit Managers, HR Executives, consultants, and other global stakeholders
• Partner with and support sales initiatives by representing the Client Management organization
• Use financial acumen and data to make recommendations for strategic positioning and growth
• Lead the growing Global team and refine its forward-looking strategy
• Drive client satisfaction and retention across Modern Health’s client base
• Drive value realization and storytelling initiatives across the client portfolio

Requirements

• 20-25+ years of high performance in client/account management/consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams
• Healthcare or benefits consulting/administration experience is preferred
• Proven success strategically and autonomously managing a team and driving results across a matrixed organization
• Immigration sponsorship is not available; applicants must maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations
• Fluency in English is required; additional languages are a plus
• Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities
• Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth
• Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor
• Experience leading high-stakes client conversations, coaching objection handling, and overseeing complex negotiations
• Executive-level presentation skills, including sponsoring and leading QBRs and ABRs
• Ability to understand clients’ health and benefits ecosystems and consult as a thought partner
• Strong problem-solving and analytical skills; ability to translate data from Salesforce, Gainsight, and Looker into strategic priorities
• Ability to understand complex client business landscapes and influence executive stakeholders
• Ability to build scalable operating models and processes
• Flexibility and agility in fast-paced, cross-functional environments
• Commitment to developing others and giving and receiving feedback
• Passion for client and account management and building high-performing teams
• Alignment with Modern Health’s mission and healthcare, benefits, and mental wellness goals

Core Competencies

Demonstrates extensive experience in client and account management, with a strong focus on strategic leadership, team development, and driving client satisfaction and retention. Proficient in utilizing financial acumen and data analysis to inform decision-making and enhance client value within the healthcare and benefits consulting sectors.

Highest-signal resume keywords

• Client Management Leadership
• Strategic Account Development
• Healthcare Benefits Consulting
• Executive-Level Presentation Skills
• Data-Driven Decision Making

Hard Skills

• Client Relationship Management
• P&L Management
• Account Strategy Development
• Data Analysis
• Negotiation Skills
• Salesforce
• Gainsight
• Looker
• Retention Strategies
• Revenue Growth

Soft Skills

• Problem-Solving
• Coaching
• Flexibility
• Agility
• Feedback Development

Industry Keywords

• Healthcare
• Benefits Consulting
• Client Satisfaction
• Executive Sponsorship
• Matrixed Organization
• Strategic Advisor
• High-Performing Teams
• Client Ecosystems
• Value Management
• Cross-Functional Collaboration