VIC Service Concierge

Bang & Olufsen; München; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading luxury audio company is seeking a VIC Service Concierge in Munich. The role involves delivering exceptional service to VIP clients, resolving technical issues, and maintaining relationships. Join a dynamic team and contribute to shaping a new service area focused on enhancing customer experiences.

Qualifikationen

• Experience in a VIC-facing position, especially in luxury or hospitality sector.
• Effective communication and interpersonal skills, with proficiency in English.

Aufgaben

• Act as the main point of contact for VICs, ensuring high-quality service.
• Coordinate with internal teams to resolve customer issues effectively.
• Maintain detailed records of customer interactions and feedback.

Kenntnisse

Customer Service

Problem Solving

Communication

Interpersonal Skills

Jobbeschreibung

Are you motivated to deliver high-quality service and create unique experiences for VIP and Ultra High Net Worth Individuals?

Bang & Olufsen, respected in luxury audio-visual products, is seeking a skilled and professional VIC (Very Important Customer) Service Concierge to join our team!

As a VIC Service Concierge, you will be the primary point of interaction for our most esteemed clients, ensuring their setups are fully operational and delivering personalized service at the highest standard. You will build meaningful relationships with them and maintain extensive contact with retailers, service technicians, and technical staff, ensuring seamless communication and service delivery while aligning and coordinating on customer projects and setups.

Key responsibilities:

• Act as the primary and main point of contact to VICs, while being a true B&O Ambassador.
• Ensure high-quality service delivery to VICs, maintaining high customer satisfaction and loyalty, while efficiently resolving technical issues and providing seamless support.
• Handle customer inquiries and requests with professionalism and discretion and maintain detailed records of customer interactions and feedback.
• Take the initiative to recognize opportunities for enhancing customer satisfaction and assist in forming the newly established VIC Service area.
• Coordinate with internal teams and technicians to ensure timely and effective resolution of customer issues.
• Stay updated on the latest product features and technical advancements.

What you bring

Your experience encompasses a unique combination of adept customer service techniques, technical insights, and a focus on solidifying relationships with VICs.

Moreover, you bring:

• Demonstrated experience in a VIC-facing position, especially within the luxury or hospitality sector.
• A commendable service mindset with a customer-first approach, attention to detail, and commitment to always enhancing customer experiences.
• Notable problem-solving abilities, creativity, and resourcefulness to deliver effective solutions, even for complex issues.
• Effective communication and interpersonal skills, with proficiency in English.
• Highly professional demeanour and appearance, exuding confidence and sophistication that aligns with the luxury brand image.
• Technical interest and understanding.

What we offer

We are building a new area where you will have direct exposure to our most esteemed clients and the opportunity to shape this new initiative together with us, bringing in your own creativity. As part of our innovative team, you will help deliver remarkable service experiences to our customers while working in an international environment.

Compensation: Competitive salary and benefits package.

Location: Munich, Germany or Struer, Denmark.

Working hours: Fulltime. The position includes regular shift work, including weekends and public holidays.

Start date: 1st of August 2025.

Travel: Travel approximately 20%

How to apply

Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 1st June.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to promoting a diverse and inclusive workplace where everyone has an equal chance to thrive. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our Senior Talent Acquisition Consultant, Antoniya Petkov on [e-mail]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here .

Bang & Olufsen has, for 100 years, developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that enhance audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.