Vendor Operations Manager

Clear Ventures; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Clear Ventures is seeking a Vendor Operations Manager to enhance vendor performance in a fast-paced travel tech environment. You'll leverage your project management and analytical skills to improve efficiency and achieve SLA targets. The role offers competitive compensation and a flexible work environment at the heart of Berlin.

Leistungen

Competitive compensation package

Flexible working arrangements

Diverse team with over 45 nationalities

Qualifikationen

• 3+ years of experience in BPO, analytics, operations, or strategy.
• Experience in fast-paced environments with a focus on performance improvement.
• Proficiency in Excel (pivot tables, VLOOKUP) and PowerPoint.

Aufgaben

• Monitor vendor relationships to ensure compliance and performance.
• Develop reports and analyze performance data to identify improvement opportunities.
• Communicate project updates to senior leaders.

Kenntnisse

Project Management

Analytical Skills

Communication

Problem-Solving

Attention to Detail

Tools

Excel

PowerPoint

Jobbeschreibung

At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at a worldwide level and expanding into new geographies.

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio, you can compare and book trains, buses, and flights anywhere in Europe, the US, and Canada with a simple search, on mobile, app, or desktop. We offer transparent pricing and easy booking to make travel planning simple, flexible, and personal.

With over 800 travel partners across Europe, the US, and Canada, Omio is one of Europe’s fastest-growing travel tech companies, serving 27 million monthly users on average. We have raised close to $300 million from renowned investors including Kleiner Perkins Caufield & Byers, Silver Lake Kraftwerk, Kinnevik, and Temasek.

The Vendor Operations Manager will play a crucial role in our vendor operations. You will manage relationships with offshore vendors to support Omio’s scaling efforts, using your project management, analytical skills, and innovative thinking to recommend solutions that meet SLAs and customer service goals. You will be solution-oriented to drive results.

The Business Processing Outsourcing team provides operational and analytical support, focusing on managing offshore vendor performance, oversight, and administrative tasks.

Main tasks and responsibilities include:

1. Monitoring vendor relationships to ensure compliance, performance, and achievement of business goals according to SLAs and contractual requirements.
2. Supporting onboarding and offboarding of vendors across various regions while ensuring SLAs are maintained.
3. Maintaining effective relationships with vendors and internal stakeholders to meet performance metrics, identify improvements, mitigate risks, and eliminate barriers.
4. Collaborating with your vendor team to achieve operational goals daily, weekly, and monthly.
5. Communicating project updates, goals, and priorities to senior leaders.
6. Transitioning tasks to vendors and managing these projects.
7. Developing reports and analyzing performance data to identify improvement opportunities.
8. Identifying process issues and defining strategies for performance enhancement.
9. Conducting analysis to improve efficiency, data quality, and forecast accuracy with stakeholders.
10. Managing communication between vendors and internal teams.
11. Serving as the main contact for vendors and cross-functional partners.
12. Having 3+ years of experience in BPO, analytics, operations, or strategy.
13. Experience in fast-paced environments with a focus on performance improvement.
14. Proficiency in Excel (pivot tables, VLOOKUP) and PowerPoint.
15. Strong research, testing, process improvement, and data management skills.
16. Good business acumen and ability to work with cross-functional leaders.
17. Ability to multitask and manage priorities effectively.
18. Superior analytical, critical thinking, and problem-solving skills.
19. Team player with attention to detail and independence.

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio's modern & friendly office in Warschauer Platz, offering a great environment to learn, grow, and develop your career, with flexible working arrangements including 50% home/office.

• Make an impact by contributing to innovative travel solutions.
• Competitive and attractive compensation package.
• Join a diverse team of over 45 nationalities.

Diversity makes us stronger. We value all applicants regardless of ethnicity, religion, nationality, sexual orientation, gender, age, or disability.

Important notice about recruitment scams: Be vigilant against scammers impersonating Omio recruiters. Omio will never request payment or sensitive information during the application process. All official opportunities are posted on our careers page. Report any suspicious activity.

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Do not provide bank or payment details when applying. Applications should be submitted via the 'Apply now' button.