Vehicle Support Engineer

INEOS Automotive; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Support Engineer to join their dynamic team. This role focuses on providing exceptional technical support to customers and retailers, ensuring vehicle uptime and satisfaction. With a strong emphasis on continuous improvement and collaboration, you'll work closely with various teams to enhance the customer experience and resolve technical issues efficiently. If you have a passion for the automotive industry and a drive for excellence, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifikationen

• 8-10 years of experience in Aftersales & Technical service engineering.
• Strong diagnostic and analysis skills with a customer-focused approach.

Aufgaben

• Provide technical support to retailers and customers, ensuring vehicle uptime.
• Analyze root causes to enhance quality and reduce claims & repairs.

Kenntnisse

Aftersales & Technical Service Engineering

Diagnostic Skills

Customer Service Skills

Communication Skills

Continuous Improvement (Kaizen)

IT Skills

Relationship Building

Ausbildung

Recognizable Technical Qualification

Tools

Technical & Aftersales Tools

Diagnostic Equipment

Jobbeschreibung

Technical Support Engineer

INEOS Automotive - Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.

If this sounds like you, let's talk.

The Role

The Vehicle Support Engineer will work closely with the wider commercial team in Europe, INEOS Grenadier retailers, and customers, alongside the regional Aftersales team. This role is responsible for day-to-day vehicle support from a Technical Service Engineering perspective, ensuring vehicle uptime remains the key focus and partners are enabled to support customers in the very best way.

Responsibilities include (but are not limited to):

1. This role will ensure that the Customer remains at the centre of all aspects required.
2. Undertake field visits to retailers & customers, support press & special events in Europe, often with short notice and in accordance with internal processes, actioning an appropriate response within SLA's.
3. Undertake INEOS plant visits when required. Develop a good working relationship with the assembly plant in Hambach.
4. Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs in close collaboration with the technical services team.
5. Liaison with head office technical team, identifying risks, improvements, and enhancements to both the vehicle and customer experience.
6. Provide alternative support options to customers where there is no network coverage and make recommendations where network shortages are identified.
7. Assisting workshops with the efficient process of repair with a 'fix once, fix first' approach.
8. Take part in operational reviews with the wider Aftersales team bi-annually and offer a 'fresh eyes' perspective for internal process paths.
9. Work alongside the Call Centre team to ensure all customers are contacted post-repair, and to ensure total satisfaction is achieved.
10. Offering direct support to non-INEOS repairers both from partner networks and independents.
11. Offer fleet support to Fleet Managers and Fleet operators and deal directly with fleet customers.
12. Work extremely closely with the aftersales team and wider business in technical, parts & warranty process issues, to ensure continuous improvement remains central to the role.
13. Review Technical Service publications, training & support documents and packages, and highlight areas of improvement or enhancement as necessary.
14. Participate in technical reviews for diagnostic equipment & reports and operational equipment & tooling systems to optimise current capability and make provision for future proving.
15. Participate in developing ongoing vehicle product requirements from an early doors perspective, ensuring the customers' concerns are understood at the concept & design stages.
16. Participate in both short and long-term service fix development, report to Senior Manager Aftersales Europe and Technical Service Engineering team, and ensure the root cause is corrected in engineering via an appropriate process and permanent corrective action is undertaken.

What we are looking for:

1. Significant (8-10 years) Aftersales & Technical service engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience.
2. Recognizable technical qualification or experience-based equivalent.
3. Broad experience in many, if not all Automotive Technical Service Engineering & Aftersales disciplines (around 15).
4. The right candidate will preferably come from an automotive aftersales background, have strong diagnostic and analysis skills, and be able to work to a very wide scope of expectations and wear many different hats.
5. Able to use, understand and develop Technical & Aftersales tools, diagnostic equipment & strategies for best practice.
6. Very strong drive for continuous improvement - a Kaizen mentality.
7. Ability to work in both office and field-based teams with a customer-focused repair & service excellence approach.
8. Customer (internal & external) service skills, which include relationship building across departments and functions.
9. Excellent communication skills.
10. IT skills are essential.
11. Travel, both national and international, will be required, often at short notice.
12. Languages preferred: GERMAN, ENGLISH, FRENCH, SPANISH, ITALIAN.