UX Writer / CX Content Designer

Darwin Recruitment; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a remote UX / Content Writer fluent in German and English. This role involves crafting customer-centric content across digital touchpoints to enhance the customer journey. The ideal candidate has experience in UX writing and a strong ability to collaborate with cross-functional teams. This is a 12-month contract with a day rate of EUR 400-600.

Qualifikationen

• Fluency in German and English (both written and spoken).
• Proven experience in UX writing and customer journey content.
• Strong ability to collaborate with stakeholders in a fast-paced environment.

Aufgaben

• Plan, write, and optimize content for various digital touchpoints.
• Guide customers from onboarding to ongoing self-care content.
• Collaborate with UX, design, and product teams on content development.

Kenntnisse

Fluent in German and English

Experience writing for digital customer journeys

Strong stakeholder collaboration skills

Familiar with CMS systems

Tools

CMS systems

Figma

Jobbeschreibung

Remote Job / Home Office Job: UX / Content Writer (German & English speaker)

We’re looking for a content professional with experience crafting UX writing and customer-centric messaging across digital touchpoints – from onboarding emails to self-service support content. You’ll collaborate with design, product, and CX teams to deliver clear, useful, and accessible content at every stage of the customer journey.

General Conditions:

• 100% Remote (Home Office)
• Day rate: EUR 400-600
• Duration: 12 months
• 12-Month Contract
• Start: ASAP

My client is a swiss telecommunications business and we are recruiting a skilled and creative content professional to join their digital experience team on a 12-month freelance/contract basis.

The position is for a UX / Content Writer, who loves crafting content that improves customer experience at every stage of the journey.

What You’ll Do

As a UX / Content Writer, you’ll be responsible for planning, writing, and optimizing content across a range of digital touchpoints. Your content will guide and support customers from their first onboarding email to order confirmations, support pages, and ongoing self-care.

You’ll work closely with UX, design, and product teams to shape meaningful experiences across:

• Websites and microsites for various brands under the umbrella
• Transactional and lifecycle emails, including order confirmations, onboarding, renewals, etc.
• Help and support pages, self-service flows, FAQs

Requirements

• Fluent in German and English (written and spoken)
• Experience writing for digital customer journeys (UX writing, email, support content, etc)
• Strong stakeholder collaboration skills – ability to work cross-functionally in a fast-paced environment
• Familiar with tools like CMS systems, Figma, or content frameworks a plus
• Bonus points for a telecommunications background

Interested? Please reply here with your CV and I’ll contact you ASAP with more information.

————————————————————————————————————————–

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

Thomas ONeill