UX Researcher (f/m/d) - SAP Business Network

SAP SE; Walldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology leader is seeking a UX Researcher to join their Design & UX team. This role involves planning and conducting user research, translating findings into product strategies, and fostering a user-centered design culture. Applicants should have a Bachelor’s degree and 2+ years of UX research experience, preferably in B2B software. Join us in improving user experiences and driving product innovation in a collaborative international team.

Leistungen

Strong culture of inclusion

Focus on personal development

Flexible working arrangements

Qualifikationen

• 2+ years of hands-on UX research experience including usability testing.
• Ability to independently plan and execute research.
• Experience in enterprise or B2B software is a significant plus.

Aufgaben

• Plan and conduct user research to understand user needs and motivations.
• Translate findings into actionable recommendations for product strategy.
• Communicate findings to cross-functional teams.

Kenntnisse

Qualitative and quantitative research

User-centered design

Strong communication skills

Ausbildung

Bachelor's degree in HCI, Psychology, or similar

Jobbeschreibung

UX Researcher (f/m/d) - SAP Business Network

We help the world run better

SAP Business Network’s North Star vision is to become a modern, many-to-many network, connecting people, enterprises, and business processes intelligently to foster collaboration and sustainable growth. As the world’s largest business-to-business collaboration platform, SAP Business Network facilitates over $5.3 trillion in commerce annually across more than 746 million transactions, capturing a unified, end-to-end view of spend. We are building a collaboration application platform for trading partners that offers a common directory of robust trading partner data, a central place that adapts to trading partner needs, and the ability to connect and collaborate on any business process. Our value drivers are to improve efficiency, grow outcomes, and increase resiliency, with a goal to double our current revenue by 2026. We are in the early phases of delivering this vision and are in the process of a re-platform and a mindset shift focused on user experience.

We are looking for a UX Researcher to join our Design & UX team and make a tangible impact on product development. You'll work closely with designers, product managers, and engineers to ensure our solutions are user-centered and impactful to business. You’ll also help foster a research-driven culture, ensuring deep user understanding guides every decision.

What you’ll do

• Plan and conduct qualitative and quantitative user research to understand the needs, motivations, and workflows of a wide range of users
• Translate research findings into actionable recommendations that inform product strategy, design decisions, and the overall user experience
• Create deliverables to effectively communicate findings and recommendations to cross-functional teams and stakeholders
• Partner closely with designers, product managers, engineers, and other teams to understand business objectives, align on research goals, and integrate user insights throughout the product development lifecycle
• Help foster a culture where every decision is informed by a deep understanding of users and their real problems
• Stay up-to-date with the latest UX research methodologies, tools, and industry trends, including those related to AI, to continuously improve research practices

What you bring

• Bachelor's degree in a relevant field (e.g., HCI, Cognitive Science, Psychology, Computer Science, Sociology, Anthropology, Information Science) with an advanced degree (Master's or PhD) a plus
• 2+ years of hands-on UX research experience (interviews, contextual inquiries, usability testing, surveys, card sorting, A/B testing, diary studies, unmoderated testing)
• Ability to independently plan, execute, and synthesize research in a structured and rigorous way
• A strong team player who enjoys working in international cross-functional product teams
• Critical thinking to frame research questions addressing key product challenges
• Excellent written and verbal communication skills
• Experience in enterprise or B2B software is a significant plus

Meet your team

We’re a global team of designers, researchers, and writers across Asia, the US, and Europe. We are a collaborative group focused on accelerating business and customer impact, with goals to improve product experiences and shape future experiences that meet user needs. This role will join our expanding German UX team to support supply chain experiences, including service and coordination between business partners.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a strong culture of inclusion and a focus on personal development. We encourage collaboration, learning, and flexibility to help everyone run at their best.

We are an equal opportunity employer and value diverse perspectives. For accessibility accommodations during the application process, SAP may be able to assist upon request.

Location: Walldorf, DE