User Support Consultant (all genders)

LucaNet; Deutschland; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

LucaNet, a leader in financial software, is seeking a User Support Consultant to enhance customer experience and troubleshoot issues. This remote role is essential to support client onboarding and user satisfaction, requiring strong communication skills and an economic background to deliver outstanding service.

Leistungen

Flexible work schedule and location

Options for remote work and sabbaticals

Team activities and celebrations

Support for professional growth

Support for volunteering

Programs to support mental health

Encouragement to take time off

Employee development opportunities

Compensation and pension plan

Bike support program

Staff discounts through benefits partner

Qualifikationen

• Essential background in Economics or Accounting.
• Strong communication in German and English (C1+).
• Experience in customer software support.

Aufgaben

• Serve as primary contact for customers.
• Contribute to knowledge articles and guides.
• Assist users with challenges via phone and remote support.

Kenntnisse

Communication skills in German and English

Experience in helping customers solve software challenges

Ability to work independently and as part of a team

Ausbildung

Background in Economics, Accounting, or a similar discipline

Tools

MS Office, especially Excel

Jobbeschreibung

Job Title: User Support Consultant (all genders), remote, de

Client:

LucaNet

Location:

Remote, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ae2a0561ce2a

Job Views:

3

Posted:

21.06.2025

Expiry Date:

05.08.2025

Job Description:

The Role

Following recent investments and planned growth by Lucanet, we anticipate an increase in our customer base using our flagship products. We are seeking additional user support staff to ensure our customers maximize their use of our product suite. Your role will involve providing assistance to troubleshoot customer issues.

This may include guiding users through simple input errors or collaborating with other teams for more technical problems. Join us during this period of sustainable growth to help us navigate challenges and deliver top-tier service. This is a fully remote role with optional attendance at our Berlin office.

What you'll do

• Serve as the primary contact for our customers
• Contribute to knowledge articles and guides
• Assist users with challenges via phone and remote support

What you bring

• Background in Economics, Accounting, or a similar discipline [ESSENTIAL]
• Strong communication skills in German and English (C1+) [ESSENTIAL]
• Experience in helping customers solve software challenges [ESSENTIAL]
• Proficiency in MS Office, especially Excel
• Ability to work independently and as part of a team

Perks at work

• LucaFlex: flexible work schedule and location
• Mobile Work: options for remote work and sabbaticals
• Team Spirit: team activities and celebrations
• Learning & Development: support for professional growth
• Charity Time: support for volunteering
• Health & Wellbeing: programs to support mental health
• Generous vacations: encouragement to take time off
• Employee development opportunities
• Compensation and pension plan
• JobRad: bike support program
• Staff discounts through our benefits partner