User Researcher mfd Legal AI Tech Start-up Remote

Xayn AG; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Xayn AG is seeking a User Researcher to establish and scale user research practices for their innovative Legal AI product. In this strategic role, you will lead qualitative research initiatives, collaborating closely with cross-functional teams to ensure user insights drive impactful product solutions. Join a dynamic team in shaping the future of legal technology.

Leistungen

Flexible working hours

26 vacation days plus special days off

100% remote work possible

Discount on Urban Sports Club Membership

Provided equipment (laptop, second screen)

Qualifikationen

• 3-4 years of experience as a User Researcher in B2B SaaS or regulated industry.
• Proven experience in conducting independent research.
• Strong command of qualitative methodologies.

Aufgaben

• Establish and lead user research operations and documentation standards.
• Conduct deep qualitative research studies and collaborate with cross-functional teams.
• Maintain a research insights database and contribute to the product development process.

Kenntnisse

Qualitative methods

Collaboration skills

Self-organization

Proactive research initiative

Tools

Python

SPSS

R

Stata

Jobbeschreibung

As a User Researcher (m / f / d) at Xayn, you'll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work.

YOUR TEAM

You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 67 developers, a product manager, and a designer, whom you will support with your deep customer insights and in validating their designs.

YOUR HIRING MANAGER

You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and user-centric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for human-centered AI solutions.

OUR BENEFITS

• Working hours: Flexible working hours: Full-time 32-40h/week.
• Vacation: 26 days, plus December 24th & 31st off.
• Remote: 100% remote work possible (given a German residence); other countries upon request.
• Discounts: e.g., Urban Sports Club Membership.
• Equipment: Laptop (Lenovo or Mac), second screen, keyboard, etc.

Your responsibilities

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
• Design, plan, and conduct deep qualitative research studies (contextual observations, diary studies).
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
• Create and maintain personas, customer journeys, and other research artifacts.
• Bring user insights into the product development process and identify opportunities for innovation.
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

About you

• 3-4 years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g., FinTech, Legal Tech).
• Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.
• Strong command of qualitative methods such as in-depth interviews, diary studies, observations, and usability testing.
• Experience building research operations and knowledge management systems.
• Excellent collaboration and communication skills; you know how to bring people along on the research journey.
• High level of self-organization and proactive research initiative driving.

About us

The AI startup Xayn develops Noxtua, Europe's first sovereign Legal AI. Noxtua helps lawyers analyze and draft legal documents and research legal questions while being legally compliant and secure. Hosted in the EU, Noxtua meets high standards of confidentiality, professional secrecy (e.g., Section 203 German Criminal Code, Section 43e German Federal Code for Lawyers), and European data protection. Powered by proprietary AI models trained with high-quality legal data provided by the Legal AI Alliance, initiated by Xayn with CMS, an international business law firm. This makes Noxtua a secure, independent, and specialized European Legal AI.

Founded in 2017, Xayn was born out of research at Oxford University and Imperial College London by Dr. Leif Nissen Lundbk and Professor Michael Huth. The startup has received €19.5 million in funding from Global Brain Corporation, KDDI Open Innovation Fund, Earlybird, and Dominik Schiener.

Key Skills

Experience in Intelligence Community, Python, SPSS, Microsoft Word, R, Regression Analysis, Windows, Stata, PowerPoint, Research Experience, Data Modeling, Writing Skills