User Researcher (m/f/d) | Legal AI Tech Start-up | Remote

TN Germany; Deutschland; Remote; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative legal AI tech start-up is seeking a User Researcher to lead user research operations and shape their groundbreaking Legal AI product. In this dynamic role, you will collaborate with cross-functional teams to conduct in-depth qualitative research, ensuring user insights are integrated into product development. This position offers the opportunity to work in a flexible, fully remote environment, where your contributions will directly impact how legal professionals operate. Join a forward-thinking team and help drive meaningful change in the legal tech landscape.

Leistungen

26 days vacation

Flexible working hours

Urban Sports Club Membership discounts

Laptop and equipment provided

Qualifikationen

• 3-4+ years of experience as a User Researcher in B2B SaaS or regulated industries.
• Strong command of qualitative methods like interviews and usability testing.

Aufgaben

• Establish and lead user research operations and processes.
• Design and conduct qualitative research studies to improve UX.
• Collaborate with teams to validate product ideas and drive innovation.

Kenntnisse

User Research

Qualitative Research Methods

Collaboration Skills

Self-Organization

Ausbildung

Bachelor's Degree

Master's Degree

Tools

Research Ops Systems

Jobbeschreibung

Social network you want to login/join with:

User Researcher (m/f/d) | Legal AI Tech Start-up | Remote, de

col-narrow-left

Client:

Location:

de, Germany

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ea4baa6d274b

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

The AI Startup Xayn develops Noxtua, Europe's leading sovereign Legal AI. The legally compliant and competent AI helps legal professionals to research legal issues and review, and draft legal documents. The GDPR-compliant Legal AI meets the high professional and data protection requirements for lawyers (§ 203 Penal Code, § 43e Federal Lawyers' Act) and is certified according to ISO 27001, 9001, 27018, 27017, 42001, and BSI C5. The product version Beck-Noxtua is based on the exclusive data of Germany’s leading legal publisher C.H.Beck and Germany’s largest business law firm CMS.

Emerging from a 2017 research project by Dr. Leif-Nissen Lundbæk and Professor Dr. Michael Huth at Oxford University and Imperial College London, the Berlin-based Legal-Tech company, formerly known as Xayn, boasts extensive experience in developing highly efficient GDPR-compliant AI solutions. Strategic partners, including Germany's leading legal publisher C.H.Beck, the High-Performance Computing specialist Northern Data, Germany's largest business law firm and co-initiator of the Legal AI Noxtua CMS, as well as the world's largest law firm Dentons, have invested a total of € 80.7 million in the German startup as part of its Series B funding round.

Mission & Vision

As a User Researcher (m/f/d) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work.

Your Team

You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 6-7 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their Designs.

Your Hiring Manager

You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and user-centric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for human-centered AI solutions.

Your Responsibilities

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
• Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies).
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
• Create and maintain personas, customer journeys, and other research artifacts.
• Bring user insights into the product development process and identify opportunities for innovation.
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

Requirements

• 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g. FinTech, Legal Tech).
• Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.
• Strong command of qualitative methods such as in-depth interviews, diary studies, observations, and usability testing.
• Experience building research ops and knowledge management systems.
• Excellent collaboration and communication skills — you know how to bring people along on the research journey.
• High level of self-organization and the ability to drive research initiatives proactively.
• Working hours: Flexible working hours: Full-time (32- 40h/week).
• Vacation: 26 days + December 24th & 31st off
• Remote: 100% remote work possible (given a German residence), other countries upon request
• Discounts: e.g. Urban Sports Club Membership
• Equipment: Laptop (Lenovo or Mac), second screen, keyboard etc.