User Researcher (m/f/d) | Legal AI Tech Start-up | Remote

Kooku Recruiting GmbH; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading AI startup is seeking a User Researcher to build and scale their user research practice. In this strategic role, you will work closely with cross-functional teams to gather insights that shape their Legal AI product, impact user experience, and drive innovation.

Leistungen

Flexible working hours

26 vacation days plus December 24th & 31st off

100% remote work possible

Urban Sports Club Membership discounts

Provided equipment (Laptop, second screen)

Qualifikationen

• 3-4+ years of experience as a User Researcher in a B2B SaaS or regulated industry.
• Proven experience conducting research independently from beginning to end.
• Strong command of qualitative methods such as interviews and usability testing.

Aufgaben

• Establish and lead user research operations and documentation standards.
• Design and conduct qualitative research studies like interviews and observations.
• Collaborate to validate product ideas and improve user experience.

Kenntnisse

Collaboration

Communication

Qualitative Methods

Self-organization

Jobbeschreibung

The AI Startup Xayn developsNoxtua,Europe's leading sovereign Legal AI. The legally compliant and competent AI helps legal professionals to research legal issues and review, and draft legal documents. The GDPR-compliant Legal AI meets the high professional and data protection requirements for lawyers (§ 203 Penal Code, § 43e Federal Lawyers' Act) and is certified according to ISO 27001, 9001, 27018, 27017, 42001, and BSI C5. The product versionBeck-Noxtuais based on the exclusive data of Germany’s leading legal publisherC.H.Beckand Germany’s largest business law firm CMS.

Emerging from a 2017 research project by Dr. Leif-Nissen Lundbæk and Professor Dr. Michael Huth at Oxford University and Imperial College London, the Berlin-based Legal-Tech company, formerly known as Xayn, boasts extensive experience in developing highly efficient GDPR-compliant AI solutions. Strategic partners, including Germany's leading legal publisherC.H.Beck, the High-Performance Computing specialistNorthern Data, Germany's largest business law firm and co-initiator of the Legal AI NoxtuaCMS, as well as the world's largest law firmDentons, have invested a total of € 80.7 million in the German startup as part of its Series B funding round.

Mission & Vision

As a User Researcher (m/f/d) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work.

Your Team

You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 6-7 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their Designs.

Your Hiring Manager

You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and user-centric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for human-centered AI solutions.

Your Responsibilities

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.

• Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies).

• Collaborate with product designers, engineers,product managers, and legal experts to validate product ideas and improve UX.

• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.

• Create and maintain personas, customer journeys, and other research artifacts.

• Bring user insights into the product development process and identify opportunities for innovation.

• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

• 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g. FinTech, Legal Tech).

• Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.

• Strong command of qualitative methods such as in-depth interviews, diary studies, observations, and usability testing.

• Experience building research ops and knowledge management systems.

• Excellent collaboration and communication skills — you know how to bring people along on the research journey.

• High level of self-organization and the ability to drive research initiatives proactively.

• Working hours: Flexible working hours: Full-time (32- 40h/week).

• Vacation: 26 days + December 24th & 31st off

• Remote: 100% remote work possible (given a German residence), other countries upon request

• Discounts: e.g. Urban Sports Club Membership

• Equipment: Laptop (Lenovo or Mac), second screen, keyboard etc.