User Researcher (m/f/d) | Legal AI Tech Start-up | Remote

Xayn; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Xayn is seeking a User Researcher to build and scale their user research practice. The ideal candidate will have 3-4 years of experience in a B2B SaaS sector, responsible for conducting qualitative studies and driving user-centric product development.

Leistungen

Flexible working hours

26 vacation days plus additional days off

100% remote work possible

Urban Sports Club Membership discounts

Equipment provided (laptop, second screen)

Qualifikationen

• 3–4+ years of experience as a User Researcher in B2B SaaS or regulated industry.
• Proven experience conducting research independently.
• Strong command of qualitative methods like interviews and usability testing.

Aufgaben

• Establish and lead user research operations including documentation and participant panels.
• Design and conduct qualitative research studies.
• Collaborate with teams to validate ideas and improve UX.

Kenntnisse

Qualitative Research Methods

Communication Skills

Self-Organization

Jobbeschreibung

Our offer for you

As a User Researcher (m/f/d) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work.

YOUR TEAM

You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 6-7 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their designs.

YOUR HIRING MANAGER

You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and user-centric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for human-centered AI solutions.

OUR BENEFITS

• Working hours: Flexible working hours, full-time (32-40h/week).
• Vacation: 26 days plus December 24th & 31st off.
• Remote: 100% remote work possible (given a German residence), other countries upon request.
• Discounts: e.g., Urban Sports Club Membership.
• Equipment: Laptop (Lenovo or Mac), second screen, keyboard, etc.

Your responsibilities

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
• Design, plan, and conduct deep qualitative research studies (e.g., interviews, contextual observations, diary studies).
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
• Create and maintain personas, customer journeys, and other research artifacts.
• Bring user insights into the product development process and identify opportunities for innovation.
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

What to expect after 6 months

Our Tech Stack

About you

• 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g., FinTech, Legal Tech).
• Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.
• Strong command of qualitative methods such as in-depth interviews, diary studies, observations, and usability testing.
• Experience building research operations and knowledge management systems.
• Excellent collaboration and communication skills—you know how to bring people along on the research journey.
• High level of self-organization and the ability to proactively drive research initiatives.