User Researcher (m/f/d) | Legal AI Tech Start-up | Remote

Noxtua; Berlin; Remote; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative AI startup is seeking a User Researcher to lead and scale user research practices for their groundbreaking Legal AI product. In this strategic role, you will collaborate with cross-functional teams to gather deep insights that shape product development, ensuring solutions meet real-world legal challenges. You'll have the opportunity to drive research initiatives, create impactful personas, and maintain a knowledge database that enhances user experience. Join a team that values user feedback and fosters a collaborative environment, making a lasting impact in the legal tech industry.

Leistungen

Flexible Working Hours

26 Days Vacation

100% Remote Work

Urban Sports Club Membership

Laptop and Equipment Provided

Qualifikationen

• 3-4+ years of experience as a User Researcher in B2B SaaS.
• Proven experience in conducting independent research.

Aufgaben

• Establish and lead user research operations and processes.
• Design and conduct qualitative research studies like interviews.
• Collaborate with teams to validate product ideas and improve UX.

Kenntnisse

User Research

Qualitative Research Methods

Collaboration Skills

Self-Organization

Ausbildung

Bachelor's Degree in a Relevant Field

Experience in B2B SaaS or Regulated Industry

Tools

Research Ops Tools

Knowledge Management Systems

Jobbeschreibung

Our offer for you

As a User Researcher (m/f/d) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work.

YOUR TEAM

You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 6-7 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their designs.

YOUR HIRING MANAGER

You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. Ruth has extensive experience in product management and user-centric design and fosters a collaborative and agile work environment, valuing user feedback, accessibility, and innovation.

Our Benefits

• Working hours: Flexible working hours: Full-time (32-40h/week).
• Vacation: 26 days + December 24th & 31st off
• Remote: 100% remote work possible (given a German residence), other countries upon request
• Discounts: e.g., Urban Sports Club Membership
• Equipment: Laptop (Lenovo or Mac), second screen, keyboard, etc.

Your Responsibilities

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
• Design, plan, and conduct deep qualitative research studies (e.g., interviews, contextual observations, diary studies).
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
• Create and maintain personas, customer journeys, and other research artifacts.
• Bring user insights into the product development process and identify opportunities for innovation.
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

About You

• 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g., FinTech, Legal Tech).
• Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.
• Strong command of qualitative methods such as in-depth interviews, diary studies, observations, and usability testing.
• Experience building research ops and knowledge management systems.
• Excellent collaboration and communication skills — you know how to bring people along on the research journey.
• High level of self-organization and the ability to drive research initiatives proactively.

About Us

The AI startup Xayn develops Noxtua, Europe’s first sovereign Legal AI. Noxtua helps lawyers analyze and draft legal documents and research legal questions while being legally competent and compliant. Hosted in the EU, Noxtua meets high standards of confidentiality, professional secrecy, and European data protection. Powered by proprietary AI models trained with high-quality legal data provided by the Legal AI Alliance, initiated by Xayn with CMS, an international law firm. This makes Noxtua secure, independent, and specialized European Legal AI.

Founded in 2017, Xayn is based in Berlin, originating from research at Oxford University and Imperial College London. With a workforce of approximately 30% PhDs and funding of 19.5 million EURO from notable investors, Xayn continues to push the boundaries of AI in legal tech.