User Experience Manager (f/m/d)

E.ON Digital Technology; Hamburg; Hybrid; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in the energy sector, E.ON Digital Technology, is seeking a User Experience Manager (f/m/d) to enhance user experience across its digital platforms. The role involves managing user feedback, improving services for over 80,000 users, and collaborating with internal and international stakeholders. The ideal candidate will have strong analytical skills, project management experience, and fluency in both German and English.

Leistungen

Full flexibility to work from home or any place in Germany.

30 holidays plus additional time off for Christmas and New Year's Eve.

Personal and professional development opportunities.

Digital Empowerment Communities for collaboration.

Leasing offers and a subsidized Germany ticket.

Company pension scheme and insurance package.

Qualifikationen

• Several years of professional working experience in relevant positions.
• Strong project management skills.
• Fluent in German and English.

Aufgaben

• Take care of 80.000 users and improve their experience.
• Monitor progress of action plans and report to stakeholders.
• Analyze technical data and derive improvement actions.

Kenntnisse

Analytical skills

Stakeholder management

User experience design

Ausbildung

Completed studies in business administration or a comparable qualification

Jobbeschreibung

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You have a passion for technology and want to make the world a greener place?

Then become a playmaker and join our team as User Experience Manager (f/m/d) at E.ON Digital Technology.

We play a key role in shaping the energy transition by leading E.ON's digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…

… it’s on us to make new energy work!

The Team – your impact

Are you thrilled by user experencience and IT topics? Then join our team and take care of our 80.000 users and improve their experience with our services and IT tools.

Your Role – meaningful & rewarding

• Take care of 80.000 users and improve their experience with our services and IT tools
• Monitor and push the progress of action plans from product and service owners and report the overarching status to national and international stakeholders, including senior management
• Develop project plans and schedules for activities improving the user experience
• Analyze technical, incident and feedback data from different tools (Service Now, Nexthink, Qualtrics) and carve out main polluters as well as other significant findings
• Translate numbers, data and facts into content-related improvement potential and derive meaningful actions with the collaboration of service and product owners
• International stakeholder management with the clear target to improve the user centricity
  
  
  

Your Profile – authentic & open-minded

• Completed studies in business administration or a comparable qualification
• Exceptional analytical skills and a high affinity for numbers
• Several years of professional working experience in relevant positions
• Strong project management skills
• Fluent in German and English
• High willingness to travel regularly in Europe
  
  
  

Our Benefits – Smart & Useful

• We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
• Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
• Let’s empower each other: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• We elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket - your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.
  
  
  

Do you have questions?

For further information please contact the Talent Acquisition Team, [e-mail].

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:

Job Req ID: 237254

Contract type: Permanent

Working time: Part or Full time

Company: E.ON Digital Technology GmbH

Location: Essen, Berlin, Frankfurt am Main, Hamburg, Hannover, München, Würzburg

Function area: IT/Digital; Process Management; Project/Program Management; Quality Management

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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