User Assistance Developer Associate (f/m/d)

SAP SE; Walldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a User Assistance Developer Associate to enhance user assistance content within their Consumer Industries product portfolio. The role involves collaborating with various stakeholders to create clear documentation and help content, ensuring users receive the right support when needed. Ideal candidates will have a passion for simplifying complex information and a collaborative spirit.

Qualifikationen

• 2+ years of experience in documentation and user assistance.
• Excellent communication skills in English, both written and spoken.
• Clear writing style and passion for simplifying complex concepts.

Aufgaben

• Translate complex technical features into easy-to-understand help content.
• Create new user assistance content using DITA-based authoring tools.
• Develop help content for user guides, administration guides, APIs, and more.

Kenntnisse

Communication

Attention to detail

Team-oriented

Self-management

Tools

DITA-based content management systems

GitHub

Jobbeschreibung

User Assistance Developer Associate (f/m/d)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

• Within Commerce and Consumer Industries, user assistance developers (UAD) work to ensure that users get the right help when and where they need it—either directly within the product or on our help portal. We’re looking for UADs to strengthen our growing team. This role is often referred to as “Technical Writing” in other companies.
• You’ll work closely with product owners, developers, user experience designers, and other UADs to create and enhance user assistance content. You’ll also work on content initiatives to ensure the highest quality of our user assistance offerings.
• On a day-to-day basis, you’ll translate complex technical features into easy-to-understand help content, follow guidelines and best practices, collaborate with peers, and support user assistance goals. You’ll share and receive constructive feedback and enjoy working with a collaborative, growth-oriented team.
• Create new user assistance content using DITA-based authoring tools and the SAP Help Portal infrastructure.
• Work with stakeholders and UX designers to define terminology and draft UI texts to optimize user experience.
• Create in-app help as primary contextual assistance.
• Develop help content for user guides, administration guides, APIs, and more.
• Review content created by other UADs.

What you bring

• 2+ years of experience in producing documentation and user assistance for software products and services.
• Excellent communication skills in English, both written and spoken.
• Clear, concise writing style and passion for simplifying complex concepts.
• Attention to detail and commitment to quality.
• Familiarity with DITA-based content management systems is advantageous.
• Experience with GitHub is a plus.
• Ability to prioritize tasks in a fast-changing environment.
• Experience working in agile/Scrum teams or with cloud-native development is beneficial.
• Positive, collaborative personality with strong self-management skills and a proactive, team-oriented attitude.

Meet your team

The Consumer Industries product portfolio includes solutions to help companies operate efficiently, meet evolving consumer needs, and achieve sustainable growth. We pride ourselves on being a warm, inclusive, and supportive environment, welcoming new colleagues who share our values and desire to excel.