Umbraco / .NET backend developer (all genders)

Cocomore; Köln; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a proactive intern to join their dynamic team in IoT connectivity. This role involves resolving customer tickets, analyzing issues, and supporting sales efforts to ensure seamless integration of products. With a focus on technology and customer satisfaction, you'll have the opportunity to contribute to an exciting industry while gaining valuable experience. The company offers a supportive environment that values creativity and initiative, making it an ideal place for aspiring professionals looking to make a mark in the telecommunications sector.

Leistungen

Opportunities for professional growth

Structured onboarding and ongoing support

Remote work with flexible hours

Provided laptop

Access to Nilo.Health platform for wellbeing

Qualifikationen

• Experience with ticketing systems or customer support is advantageous.
• Familiar with incident and problem management processes (e.g., ITIL).

Aufgaben

• Resolve 2nd level customer tickets and collaborate with dedicated teams.
• Analyze issues and ensure customer satisfaction by coordinating solutions.

Kenntnisse

Customer Support

Technical Support

Troubleshooting

Scripting Languages (Bash, PHP, Python, Perl, SQL)

Incident and Problem Management (ITIL)

MS Excel

Computer Networking

Linux

Mac OS

Windows

Ausbildung

Currently enrolled in Bachelor's or Master's program

Tools

Atlassian (Jira, Confluence)

Jobbeschreibung

Company Overview

A pioneering company at the forefront of transforming the IoT connectivity landscape. As a key player in the industry, we are on a mission to disrupt the telecommunications and IoT sectors. With a focus on innovation, customer satisfaction, and industry leadership, 1NCE is set to change the game.

Your Mission

• Resolve 2nd level customer tickets involving a wide variety of issues, collaborating with dedicated teams (tech, sales, logistics, account, finance).
• Analyze issues, coordinate solutions within 1NCE and with our suppliers, ensure customer satisfaction, and escalate issues to management when necessary.
• Assist sales and customers in understanding our products to facilitate successful integration into their environments.
• Support presales efforts by adapting our products to specific customer environments.
• Demonstrate passion for technology by simulating end-to-end customer setups, from IoT devices to server applications.
• Proficient with BSS applications, APIs, and web interfaces.
• Preferably familiar with Atlassian products like Jira and Confluence.
• Currently enrolled in a Bachelor's or Master's program.
• Familiar with incident and problem management processes (e.g., ITIL).
• Skilled at identifying small errors and irregularities in text, code, or digits.
• Experience with ticketing systems or customer support is advantageous.
• Possess a hands-on mentality and team-oriented attitude.
• Experience with scripting languages (e.g., Bash, PHP, Python, Perl, SQL).
• Good skills in MS Excel.
• Demonstrate self-assertion, problem-solving abilities, and a willingness to learn and improve.

Your Benefits

• Opportunities for professional growth within an international team and innovative environment revolutionizing IoT telecommunications.
• €15 hourly wage.
• Structured onboarding and ongoing team support.
• Fast decision-making processes and creative freedom to influence the company's future.
• Respectful, informal work environment with open communication.
• Space for new ideas, valuing self-starting individuals where results matter more than hours worked.
• Remote work with flexible hours and provided laptop.
• Access to Nilo.Health platform for wellbeing.

Contact & About Us

For additional questions about the position:

About us

Take your 1NCE in a lifetime opportunity!

1NCE aims to revolutionize the IoT connectivity market, requiring courage, creativity, and a talented team.

Join us in shaping the future of IoT. We offer unique career opportunities in one of the fastest-growing markets worldwide.

We are committed to equal employment opportunities, valuing diversity, inclusion, and equity. Our workplace encourages everyone to bring their full authentic selves, and we ensure a fair hiring process based on qualifications and skills.

Follow us on: LinkedIn, Facebook, X

Required Experience

Internship

Key Skills

Ruby, Mac OS, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, DNS, Technical Support, Troubleshooting