Systems Administrator at General Dynamics Information Technology

General Dynamics Information Technology; Stuttgart; Vor Ort; EUR 61.000 - 79.000; Vollzeit

Zusammenfassung

General Dynamics Information Technology in Stuttgart, Germany, seeks a Desktop Support professional to own and deliver Windows-based desktop support and VDI operations for a high-security DoD program.

You will troubleshoot, image devices, manage drivers, and collaborate with Cybersecurity to maintain compliance and incident response readiness. The role requires TS/SCI eligibility and DoD 8570/IAT foundations with ITIL v4 training within six months.

Qualifikationen

• Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany.
• In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience 3+ years of systems administration experience required.
• Must possess and maintain a Top Secret/SCI Clearance BA/BS degree or equivalent experience required.
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Must be able to occasionally lift heavy items, e.g. HP printers, Dell servers, monitors, and etc.
• Additional specific certifications may be required.

Aufgaben

• Deliver desktop support and troubleshoot issues for Windows-based desktops and Virtual Desktop Infrastructure (VDI) environments.
• Maintain and optimize computer system workflows to ensure continuous, smooth operations.
• Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (printers, VoIPs, DVTCs).
• Image workstations and laptops using manual or automated deployment methods.
• Maintain and update workstations with current drivers, firmware, and software updates.
• Promptly resolve system/network issues and provide routing tech support for customers.
• Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues.
• Basic understanding and knowledge of printer hardware (HP, Lexmark), KVMs, and various peripherals.
• Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus)
• Solid understanding of system server administration concepts to include DHCP, DNS, Active Directory, NTFS permissions, BitLocker, Print and File services)
• Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines.
• Work with the Cybersecurity team with resolving security violations and assist in ensuring all systems and users remain compliant with organizational standards.
• Work with STIG Viewer to maintain information system compliance with DISA security policies and procedures (IAVAs, etc.)
• Collaborate with the logistics team to accurately account for hardware asset inventory.
• Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes.
• Interacts with users and evaluates vendor products.
• Provides advice, training, and technical guidance to end-users to enhance productivity.
• Provides guidance and work leadership to less-experienced staff members.
• Apply analytical skills to research and perform root cause analysis, moving from reactive fixes to proactive solutions.
• Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via phone and email.
• Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment.
• Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality.
• Participate in special projects as assigned.

Kenntnisse

Desktop support

VDI

Windows OS

Active Directory

PowerShell

Scripting

DHCP/DNS

Printers

IT security basics

Customer support

Ausbildung

Bachelor's degree + 3 yrs exp

Associate's degree + 7 yrs exp

Major cert + 7 yrs exp

11 yrs of specialized exp

TESA accreditation

Tools

VMware

Hyper-V

Horizon View

MECM

ServiceNow

DNS/DHCP

Jobbeschreibung

Clearance Level Top Secret/SCI Category IT Infrastructure and Operations Location Stuttgart, Germany (Onsite Workplace) Key Skills For Success Scripting VMware Technologies VMware vCenter REQ#:RQ224662 Public Trust:None Requisition Type:Regular

Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Check out this great opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. Candidate will join a dedicated team of Systems professionals that operate and maintain US BICES Systems environment. The team is responsible for a wide variety of technologies and manufacturer hardware.

Responsibilities

• Deliver desktop support and troubleshoot issues for Windows-based desktops and Virtual Desktop Infrastructure (VDI) environments.
• Maintain and optimize computer system workflows to ensure continuous, smooth operations.
• Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (printers, VoIPs, DVTCs).
• Image workstations and laptops using manual or automated deployment methods.
• Maintain and update workstations with current drivers, firmware, and software updates.
• Promptly resolve system/network issues and provide routing tech support for customers.
• Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues.
• Basic understanding and knowledge of printer hardware (HP, Lexmark), KVMs, and various peripherals.
• Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus)
• Solid understanding of system server administration concepts to include DHCP, DNS, Active Directory, NTFS permissions, BitLocker, Print and File services)
• Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines.
• Work with the Cybersecurity team with resolving security violations and assist in ensuring all systems and users remain compliant with organizational standards.
• Work with STIG Viewer to maintain information system compliance with DISA security policies and procedures (IAVAs, etc.)
• Collaborate with the logistics team to accurately account for hardware asset inventory.
• Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes.
• Interacts with users and evaluates vendor products.
• Provides advice, training, and technical guidance to end-users to enhance productivity.
• Provides guidance and work leadership to less-experienced staff members.
• Apply analytical skills to research and perform root cause analysis, moving from reactive fixes to proactive solutions.
• Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via phone and email.
• Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment.
• Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality.
• Participate in special projects as assigned.

Qualifications Required

• Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany.
• In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience 3+ years of systems administration experience required.
• Must possess and maintain a Top Secret/SCI Clearance BA/BS degree or equivalent experience required.
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Must be able to occasionally lift heavy items, e.g. HP printers, Dell servers, monitors, and etc.
• Additional specific certifications may be required.

Preferred Qualifications

• Experience supporting military and multinational customers preferred.
• Experience with direct customer support for both internal and external customers.
• Experience with implementing and maintaining systems documentation.
• Experience with batch scripting, Powershell, MECM, Active Directory, DHCP, File/Print Server, RDP, and related Microsoft technologies a plus.
• Experience with VMWare, Hyper‑V, Horizon View, or other virtualization technologies a plus.
• Knowledge of basic TCP/IP and Microsoft Networking concepts.
• Familiarity with event viewer and log analysis tools like Splunk, Elastic.
• Familiarity with network monitoring tools like SolarWinds.

Work Requirements

• Years of Experience 3 + years of related experience may vary based on technical training, certification(s), or degree
• Certification Travel Required None
• Citizenship U.S. Citizenship Required

Salary and Benefit Information

• The likely salary range for this position is $70,658 - $92,000.
• This is not, however, a guarantee of compensation or salary.
• Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location.
• Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans