Travel Experience Counselor II Onsite Germany Wiesbaden

CWT; Wiesbaden; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

CWT, a global leader in travel management services, is seeking a Travel Experience Counselor II to assist U.S. military and government clients. The candidate will create travel arrangements, offer guidance, and resolve complex travel issues while ensuring exceptional customer service.

Qualifikationen

• High school diploma or equivalent required.
• 2+ years in the travel industry preferred.
• Fluency in English is essential; a second language is a plus.

Aufgaben

• Create and complete travel arrangements for moderate accounts.
• Offer recommendations for the best traveler experience.
• Resolve complex travel-related problems.

Kenntnisse

Detail-oriented

Good travel industry knowledge

Basic MS Office

Skilled in GDS

Ausbildung

High school diploma or country equivalent

Tools

Sabre

Jobbeschreibung

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

CWTSatoTravel is seeking aTravel Experience Counselor II

Travel Reservation Agent

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Ensures reservations are built according to client standards and preferences
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work

Other Duties

• May perform other duties as back up to understaffed areas of department as assigned
• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

#LI-ONSITE #LI-PS

Position Requirements

Education

• High school diploma or country equivalent

Experience

• 2+ years industry experience
• Travel counselor experience preferred

Languages

• English fluent – written and spoken
• 2nd language a plus

Knowledge, Skills and Abilities (KSAs)

• Detail-oriented to ensure high level of accuracy
• Basic MS Office
• Capable of working with minimal supervision
• Good travel industry knowledge
• Skilled in GDS; Sabre preferred

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.