Travel Experience Counselor I Onsite

CWT; Grafenwöhr; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in travel management services is seeking a Travel Counselor to manage travel arrangements for clients, ensuring top-notch customer service. The ideal candidate will have call center or travel counseling experience, exceptional problem solving skills, and a high school diploma or equivalent. Join a supportive and skilled team dedicated to delivering the best travel services.

Qualifikationen

• Minimum 1 year call center experience or equivalent travel counselor experience.
• Proficiency in a minimum of one CRS.
• Industry knowledge and reservation skills.

Aufgaben

• Creates domestic reservations for clients including air, hotel, and transportation.
• Advises clients on international travel requirements.
• Solves typical travel-related problems.

Kenntnisse

Customer Service

Problem Solving

Ausbildung

High school diploma or equivalent

Tools

Sabre

CRS

Jobbeschreibung

As the U.S. military and government division ofCWT,CWTSatoTravelis a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey withCWTSatoTravel today.

CWTSatoTravel is seeking an experienced and talented Travel Counselor to beresponsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Main responsibilities

• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
• May create single destination international itineraries to major international destinations.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Supports one or more accounts.
• Solves typical travel related problems consistently.
• Operates within detailed procedures under minimal supervision.
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties as assigned.

Experience & education:

· Experience

• • Minimum 1 year call center experience or equivalent travel counselor experience.
  • Industry knowledge and reservation skills in order to create domestic and single destination international reservations.
  • Proficiency in a minimum of one CRS
  • Sabre experience preferred
  • High school diploma or equivalent

· Knowledge, skills and abilities (KSAs)

• • Excellent customer service skill required
  • Ability to meet and maintain required performance standards

* An equivalent combination of education and experience may be considered.

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.