Travel Experience Counselor I Onsite

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Grafenwöhr; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

A leading travel management company is seeking a Travel Counselor to join their team in Grafenwöhr. The role involves executing travel arrangements within client guidelines, providing excellent service, and advising clients on travel requirements. Ideal candidates will have a background in customer service within the travel industry, with proficiency in reservation systems. This position is key to ensuring seamless travel experiences for U.S. federal clients.

Leistungen

Equal opportunity employer

Accommodations for applicants with disabilities

Qualifikationen

• Minimum 1 year of call center or equivalent travel counselor experience.
• Knowledge of domestic and international travel reservation skills.
• Proficiency in at least one CRS.

Aufgaben

• Create domestic reservations, including air, hotel, rail, and ground transportation.
• Advise clients on international travel requirements such as visas, passports, and immunizations.
• Resolve typical travel-related issues effectively.

Kenntnisse

Customer service

Problem solving

Travel industry knowledge

Reservation skills

Ausbildung

High school diploma or equivalent

Tools

CRS

Jobbeschreibung

Job Description - Travel Experience Counselor I Onsite (2500002R)

Overview

As the U.S. military and government division of CWT, CWTSatoTravel specializes in seamless travel management services for U.S. federal clients. We employ over 900 associates across 187 locations in 14 countries and U.S. territories. With a history spanning over 65 years, we pride ourselves on delivering industry-leading services and fostering a collaborative environment. We are seeking talented individuals to join our team and contribute to our continued growth.

Position Summary

We are looking for an experienced Travel Counselor responsible for executing travel arrangements within CWT and client guidelines, ensuring excellent customer service.

Main Responsibilities

1. Create domestic reservations, including air, hotel, rail, and ground transportation.
2. Design single-destination international itineraries for major international locations.
3. Advise clients on international travel requirements such as visas, passports, and immunizations.
4. Support one or more client accounts.
5. Resolve typical travel-related issues effectively.
6. Operate within detailed procedures with minimal supervision.
7. Interact with travelers or travel arrangers, providing first-level support for customer service and technical issues.
8. Utilize CWT preferred vendors to maximize profit and ensure compliance with travel policies using available resources.
9. Deliver customer service adhering to CWT standards, including proper etiquette and escalation procedures.
10. Follow company procedures for building Passenger Name Records, using tools, maintaining productivity, accuracy, and attendance.
11. Participate in staff and training meetings to stay updated on industry trends and procedures.
12. Maintain positive working relationships with colleagues to promote a cooperative environment.
13. Perform additional duties as assigned.

Qualifications

Experience & Education:

• Minimum 1 year of call center or equivalent travel counselor experience.
• Knowledge of the industry and reservation skills for domestic and international travel.
• Proficiency in at least one CRS.
• High school diploma or equivalent.

Knowledge, Skills, and Abilities (KSAs):

• Ability to meet and maintain performance standards.

* An equivalent combination of education and experience may be considered.

Security Notice

This position involves access to traveler PII and sensitive data. The individual must adhere to all applicable security policies and complete required training to safeguard information and comply with regulations.

Additional Information

Use of this website signifies agreement to the Terms of Use. As an Equal Opportunity Employer, CWT does not discriminate based on race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or other protected classes. We offer accommodations for applicants with disabilities upon request.