Travel Customer Advisor (German Speaker)

Snaphunt; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading hospitality firm in Berlin is seeking a Travel Customer Advisor to provide personalized support to travelers. You will facilitate travel bookings and ensure customer satisfaction through effective communication. The ideal candidate will have GDS experience and be fluent in both German and English, thriving in a dynamic, collaborative environment. This role offers a hybrid working model and requires eligibility to live and work in Germany.

Qualifikationen

• Minimum 1 year experience with GDS systems.
• Previous experience in customer service, especially in travel.
• Computer literate with necessary tools.

Aufgaben

• Provide high-quality travel assistance via chat, phone, and email.
• Process hotel, flight, car rental, and rail bookings.
• Ensure timely responses to inquiries.

Kenntnisse

Fluency in German (C1 level or higher)

Fluency in English (B2 level or higher)

Team player

Excellent communication skills

Metrics-driven mindset

Tools

GDS Systems (Sabre, Amadeus, Galileo)

Gmail

Zendesk

Slack

Salesforce

Jobbeschreibung

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within the hospitality industry
• A role that offers a breadth of learning opportunities

The Job

Job Description

As a Travel Customer Advisor, you will assist travelers with personalized support and more.

Detailed Duties and Responsibilities

1. Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
2. Maintain reliable attendance, complete required training, and meet performance expectations.
3. Evaluate customer needs, urgency, and preferences quickly to offer effective solutions.
4. Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
5. Provide high-quality travel assistance via chat, phone, and email channels.
6. Stay updated with travel industry standards and best practices.
7. Educate customers on navigating and using self-service features within the Navan platform and mobile app.
8. Stay informed about travel suppliers, destinations, and internal systems to provide accurate support.
9. Participate in regular team meetings focused on products, travel partners, and industry trends.
10. Process hotel, flight, car rental, and rail bookings with accuracy and attention to detail.
11. Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.

The Profile

Targeted Qualifications

1. Fluency in German (C1 level or higher)
2. Fluency in English (B2 level or higher)
3. Team player who thrives in collaboration, feedback, and uplifting others
4. Excellent communication skills, both verbal and written
5. Minimum 1 year experience with GDS systems (Sabre, Amadeus, Galileo)
6. Computer literate with tools like Gmail, Zendesk, Slack, Salesforce, and our in-house platform
7. Previous experience in customer service, especially in travel and hotel segments
8. Metrics-driven mindset

Interpersonal Skills

1. Effective communicator, able to express ideas clearly
2. Analytical, able to interpret and understand needs
3. Confident, friendly, energetic, helpful, trustworthy
4. Efficient in task execution
5. Organized and punctual
6. Flexible and adaptable to responsibilities
7. Active listener
8. Precise and accurate in work
9. Willing to learn new skills
10. Customer service-oriented, friendly, patient, polite

Offer & Benefits

• Salary: Please share your salary expectations
• Hybrid work in Berlin, DE (1 day/week in office)
• Legal eligibility to live and work in Germany required
• Availability to complete initial 10 weeks without time off (excluding weekends)
• Working hours: Monday to Friday, 7:00 – 19:00
• Shift-based schedule
• Global team aligned with company values
• Dynamic international work environment

The Employer

Our client was founded to connect people with their dream jobs and assist employers in finding suitable candidates.