Travel Customer Advisor (German Speaker)

SpotOn TA; Berlin; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A travel management company in Berlin is looking for a Travel Customer Advisor to offer personalized support to travelers. Candidates must be fluent in German (C1) and English (B2) and have at least one year of experience with GDS systems. This hybrid role includes processing travel bookings and maintaining service excellence. Competitive salary and dynamic work environment are offered.

Leistungen

Opportunity for skill development

Market leader in hospitality

Dynamic work environment

Qualifikationen

• At least 1 year experience working with GDS systems is mandatory.
• Experience in a customer service role is preferred.
• Ability to communicate clearly and effectively in both spoken and written forms.

Aufgaben

• Assist travelers with personalized support via chat, phone, and email.
• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Process hotel, flight, car rental, and rail bookings accurately.

Kenntnisse

Fluency in German Language, C1 level or Higher

Fluency in English Language, B2 level or Higher

Experience with GDS systems (Sabre, Amadeus, Galileo)

Computer literate with tools like Gmail, Zendesk, Slack, Salesforce

Customer service experience, ideally in travel/hotel segments

Jobbeschreibung

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

Salary : Kindly Share with us your salary expectations.

Client : Travel Management Company.

Hybrid – Berlin, DE

The Role

Travel Customer Advisor – German Speaker / Deutschsprachig

Hybrid – Berlin, DE

• This Job Opportunity is only offered for candidates living and eligible to work in Germany.

Salary : Kindly Share with us your salary expectations.

Client : Travel Management Company.

Hybrid – Berlin, DE

Job Description

As a Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Maintain reliable attendance, complete required training, and consistently meet performance expectations.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Keep up-to-date with travel industry standards and best practices.
• Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Engage in regular team meetings focused on products, travel partners, and industry trends.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.

Ideal Profile

Targeted Qualifications

• Fluency in German Language, C1 level or Higher.
• Fluency in English Language, B2 level or Higher.
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
• A skilled communicator who enjoys creating personalized verbal and written communication
• Min. 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Previous working experience in a customer service role, ideally covering travel and hotel segments
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Metrics driven as an indicator and motivator of success.

Interpersonal Skills

• Communicative, Speak and / or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

Offer & Benefits

• Salary : Kindly Share with us your salary expectations.
• Hybrid – Berlin, DE (1 day per week – work from office)
• Full eligibility to live & work is a must.
• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
• Monday to Friday, 7 : 00 – 19 : 00
• Shift-Based.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Hospitality
• A role that offers a breadth of learning opportunities