Travel Administrator

Micro IT Global; Frankfurt; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Travel Administrator to manage business travel expense claims and provide support to the FM Service Desk. This role involves validating expenses, handling communications, and assisting employees in a multicultural environment. The ideal candidate will have strong customer service skills, technical know-how, and the ability to integrate into a diverse team. This fixed-term contract offers potential for extension or a permanent position, making it an exciting opportunity for those looking to grow in a dynamic setting.

Qualifikationen

• Minimum 3 years of relevant professional experience.
• Very good communication and customer service skills required.
• English skills level C1; German is a plus.

Aufgaben

• Validation of business travel expense claims and processing in SAP.
• Provide support to the FM Service Desk and handle communications.
• Assist employees in finding information related to daily processes.

Kenntnisse

Service Desk experience

Technical know-how

Customer service skills

Multicultural integration

Reliability and punctuality

Basic knowledge of Facility Management standards

Basic knowledge of Ticket systems

Basic knowledge of Switchboard systems

Basic knowledge in travel modules in ERP systems

Good knowledge of MS Office

Ausbildung

Secondary school graduation (Abitur)

Professional education

Tools

SAP

Planon

PeterConnects

Jobbeschreibung

As a Travel Administrator, you will concentrate your activities on the following:

Validation of business travel expense claims:

1. Uploading of invoices
2. Validation of expenses for accuracy and compliance
3. Follow-up with travelers via telephone and email
4. Tracking of communications
5. Follow-up / clarifications with 2nd line support
6. Processing of the claims in SAP

Provide overflow / peak support to the FM Service Desk

1. Handling the switchboard internal / external calls
2. Creation of tickets for all service providers
3. Timely coordination of incoming emails and phone calls
4. Provision of assistance to employees on finding information related to daily processes
5. Acting as a bridge between employees and service providers
6. Handling of Lost and Found items

Please note: This position is offered as a fixed-term contract with an ending date of 31/08/2023.

There is a potential for further extension / a permanent contract.

Responsibilities:

1. Service Desk experience or similar customer service experience
2. Technical know-how
3. Very good customer service skills required
4. Capable of adjusting and integrating into the multicultural environment of a European organization
5. Friendly approach and the ability to handle complex situations is essential
6. The ideal candidate shall be reliable, punctual, dressed in business attire, and competent to carry out the services.
7. Secondary school graduation (preferably high school graduation / Abitur) plus professional education;
8. Minimum 3 years of relevant professional experience; in case of current academic study, 2 years of professional experience;
9. Basic knowledge of Facility Management standards e.g., GEFMA;
10. Basic knowledge of Ticket systems or CAFM software e.g., Planon;
11. Basic knowledge of Switchboard systems e.g., PeterConnects;
12. Basic knowledge in travel modules in ERP systems e.g., SAP Travel module;
13. Good knowledge of MS Office (Outlook, Word, Excel);
14. Very good communication and customer service skills;
15. English skills level C1 (according to the self-assessment grid available on the Europass website: http://europass.cedefop.europa.eu);
16. German language skills are a plus.

Required Experience:

Unclear seniority

Key Skills:

Active Directory Administration, Advertising Management, Hair And Beauty, Biotechnology, Corporate Finance, ABAP

Employment Type:

Full Time

Experience:

Years

Vacancy:

1