Transportation Customer Experts - German - Remote Athens

Dila Recruitment; Düsseldorf; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a customer support representative to manage truck and bus related inquiries. The role involves resolving issues, maintaining customer relationships, and providing technical assistance. Candidates should possess strong German and English communication skills, and experience in customer service is preferred. Attractive relocation support and competitive salary along with professional growth opportunities are offered.

Leistungen

Relocation support including flight and accommodation

Competitive monthly salary and 2 extra salaries per year

Health care benefits

Full training by certified instructors

Free Greek language courses

Qualifikationen

• Excellent command of German and good English skills.
• Experience in contact centers preferred.
• Basic awareness of automotive roadside assistance procedures.

Aufgaben

• Handle truck and bus inquiries and complaints via phone, email, or chat.
• Support customers in truck breakdown situations.
• De-escalate customer concerns and propose solutions.

Kenntnisse

German

English

Communication skills

Customer service

Ausbildung

High school diploma

Jobbeschreibung

Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.

• Support customers in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer vehicle location and verifying GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or party for assistance.
• De-escalate concerns by proposing solutions within set parameters or referring to 2nd/3rd parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty, aiming for a positive response to customer inquiries.
• Answer and assist with incoming calls/emails from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of German
• Good communication skills in English
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, support with house searching, all at no cost to you)
• Competitive monthly salary, 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Java, Analysis, Legal Operations, Light Vehicle Driving, Adobe InDesign

Employment Type : Full Time

Experience : Years

Vacancy : 1