Transmission Network Engineer

TN Germany; Berlin; Vor Ort; EUR 40.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking Network Operations and Services Engineers to provide 24/7 technical support to customers globally. This role involves proactive monitoring, troubleshooting, and resolving faults across a sophisticated MPLS infrastructure. The ideal candidate will have a strong background in Ethernet and Optical networks, alongside excellent customer service skills. Join a company that values skill development and offers a flexible working environment, competitive salaries, and a range of benefits, including opportunities for volunteering and business mentoring.

Leistungen

Flexible working and relaxed dress code

Two days annually for volunteering

Pension and insurance options

Access to a virtual business school

Business mentoring

Discounts with local providers

Qualifikationen

• Experience with MSP, Ethernet, DWDM systems: implementation, maintenance, troubleshooting.
• Strong troubleshooting skills and excellent customer service.

Aufgaben

• Monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure.
• Provide a professional interface to customers as a single point of contact.

Kenntnisse

Network Operating Systems

Workflow Management

Data Analysis

Service Level Management

Network Operations Standards and Procedures

Network Operations Diagnostics

Ausbildung

Bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications

Tools

MPLS

DWDM systems

Network management via GUI

Network management via CLI

Jobbeschreibung

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Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Supports the execution of network operations and services including network surveillance, problem management, incident resolution, and customer service assurance.

Job Summary

Network Operations and Services Engineers provide 24/7 first and second level technical support to customers globally. This includes network monitoring, fault resolution, and the provision of bespoke charged solution support and management.

Job Description

#LI-MS1

Technical Service and Support under the guidance of Team Leader and Manager, Premium Network Services.

Responsibilities

1. Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
2. Have good knowledge or experience with Optical and Ethernet based networks.
3. Maintain extensive knowledge of customer-specific networks and services.
4. Provide a professional interface to customers as a single point of contact for all their issues.
5. Establish and maintain relationships with key partners and vendors.
6. Coordinate tasks with field service or 3rd level support.
7. Maintain accurate incident records and provide updates using Colt's fault management system.
8. Resolve or escalate faults as per SLAs.
9. Identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks.
10. Generate technical reports for customers upon request.
11. Manage software upgrades in coordination with vendors and Colt teams.

Essential Requirements

• Excellent understanding and experience with MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, troubleshooting.
• Experience with network management via GUI and CLI.
• Experience with vendors like ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
• Experience working in a telecom/IT helpdesk environment and with global network providers, NOC, and field support teams.
• Strong troubleshooting skills with responsibility and ownership.
• Excellent customer service and communication skills, both written and verbal.
• Ability to learn quickly and make decisions efficiently.
• Team spirit.
• Fluent German (C1) and at least B1 English.

Desirable

• Experience with Layer 3 services and technologies.
• Understanding of IP fundamentals, protocols, and experience with IP, MPLS, VPN solutions.
• Experience with ITIL.

Skills

• Network Operating Systems
• Workflow Management
• Data Analysis
• Service Level Management
• Network Operations Standards and Procedures
• Network Operations Diagnostics

Education

Bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications, or a relevant field.

Certifications

IT qualifications such as CCNP, CCSP, CCNA, CompTIA Network+, ITIL Foundation.

What We Offer

Colt invests in its people with skill development, learning pathways, and accreditation. We offer competitive salaries, incentives, and benefits, including:

• Flexible working and relaxed dress code
• Two days annually for volunteering
• Pension and insurance options
• Access to a virtual business school
• Business mentoring
• Discounts with local providers