Transformation Manager Customer Service (m/f/d)

TN Germany; München; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen strategischen Denker, der leidenschaftlich daran interessiert ist, Kundenprozesse mit Geschäftszielen in Einklang zu bringen. In dieser spannenden Rolle sind Sie verantwortlich für die Förderung außergewöhnlicher Kundenservice-Exzellenz und die Transformation von Kundenserviceteams in über 70 Ländern. Sie arbeiten eng mit Stakeholdern zusammen, um nachhaltige Veränderungen zu bewirken und Teams zu inspirieren, ehrgeizige Ziele zu erreichen. Wenn Sie ein kreativer Problemlöser sind, der in einem dynamischen, internationalen Umfeld gedeiht, ist dies die perfekte Gelegenheit für Sie.

Leistungen

30 Tage Urlaub

Flexibles Arbeiten

Fitness- und Gesundheitsangebote

E-Bike Leasing

Relocation Unterstützung

Karriere- und Weiterbildungsmöglichkeiten

Mitarbeiterrabatte

Qualifikationen

• Strategisches Denken mit einem Abschluss in Betriebswirtschaft oder Informatik.
• Erfahrung in Business/IT Consulting und Salesforce-Kundenserviceprozesse.

Aufgaben

• Führen globaler Projekte zur Verbesserung des Kundenservices.
• Zusammenarbeit mit Stakeholdern zur Umsetzung von Change Management.

Kenntnisse

Kundenservice-Exzellenz

Business/IT Consulting

Salesforce-Kundenserviceprozesse

Cross-funktionale Zusammenarbeit

Strategisches Denken

Ausbildung

Abschluss in Betriebswirtschaft oder Informatik

Tools

Salesforce

Jobbeschreibung

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Job Category:

Customer Service

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Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 42,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Digital GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you'll do

• Champion exceptional customer service excellence, scaling organizational, process, and technological maturity globally
• Drive the transformation of Customer Service teams across 70+ countries, pioneering innovative improvements
• Collaborate with stakeholders to ensure impactful change management and empower people through enablement initiatives
• Foster cross-functional collaboration and inspire teams to achieve ambitious customer service objectives
• Lead global projects with a KPI-driven focus, ensuring measurable outcomes, such as improved service levels or reduced complaint rates

Who you are

• A strategic thinker with a degree in business or computer science, passionate about harmonizing customer processes with business goals
• Equipped with a track record in business/IT consulting, accustomed to complexity and balancing diverse global stakeholders
• Experienced with Salesforce customer service processes and contact center optimizations
• A natural translator between business and technology, ensuring alignment and synergy
• Culturally agile, thriving in international, cross-functional environments with fluent English communication

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family-owned company.
• Flexibility: 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days.
• Fitness and health: Offers of active health promotion, company doctor, occupational health and safety, etc.
• Welcome approach: Individual onboarding days, company and team events.
• Career and professional development: Individual support and promotion for part-time studies, further education and training.
• Benefits and vouchers: Discounts on well-known brands and reduced-price employee purchases.
• E-Bike leasing: Using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation

Knauf Digital GmbH is the innovation hub of the Knauf Group and is shaping the future of construction through digital solutions. With creative software developments and smart services, we optimize construction processes and create added value for our customers.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.