Training Service Manager at Airbus (m/f/x)

ARTS Holding SE; Hamburg; Vor Ort; EUR 82.000 - 86.000; Vollzeit

Zusammenfassung

A leading company in the aviation sector is seeking a Training Service Manager to enhance customer training experiences. This role involves conducting seminars, managing international training events, and requires a Bachelor’s degree along with proficiency in English. The position offers an attractive salary and a supportive work environment with ample opportunities for professional development.

Leistungen

Optimum work-life balance

Attractive remuneration

Generous holiday offer

Global training programmes

Company pension plan

First-class catering

Flexible mobility options

Qualifikationen

• Extensive experience in customer service / customer care.
• Several years of experience in project management and event management.
• Business-fluent in English (min. C1), with German and French as a plus.

Aufgaben

• Conducting and moderating Material Management Seminars for airline and MRO customers worldwide.
• Planning and organizing international training events, including full event management.
• Handling customer inquiries and coordinating training administration.

Kenntnisse

Customer service

Project management

Communication

Event management

Business English

Ausbildung

Bachelor’s degree in communication sciences, business administration, or economics

Tools

Google Workspace

Jobbeschreibung

You have a passion for delivering practical knowledge and enjoy building strong international customer relationships?

Then this position at Airbus Operations in Hamburg-Fuhlsbüttel is your opportunity to shape the future of customer training. As a Training Service Manager at Airbus (m/f/x), you will join a dedicated team providing professional training and event formats that enhance service experiences and customer satisfaction.Apply now and help us shape the future of training in the aviation industry!

The gross annual salary is between €82,000 and €85,400, depending on qualifications. Please note that we can only consider candidates with a valid, unrestricted work permit for the EU (no student visa).

Job description

Tasks

• Conducting and moderating Material Management Seminars for airline and MRO customers worldwide
• Providing internal training for Airbus and Satair colleagues to improve customer service
• Planning, organizing, and delivering international training events, including full event management
• Supporting the maintenance and development of training materials
• Collaborating with the marketing and training teams to promote training offers
• Handling customer inquiries and coordinating training administration (hotel bookings, invitations, transport, etc.)
• Managing the global training mailbox, including direct communication with customers

Requirements

• Bachelor’s degree in communication sciences, business administration, or economics
• Extensive experience in customer service / customer care
• Several years of experience in project management as well as event and communication management
• Business-fluent English skills (min. C1), German and French are a plus
• Proficient in Google Workspace
• Willingness to travel internationally (at least 5 times per year)
• A valid, unrestricted work permit for the European Union (no student visa) is mandatory
• CV in English required

Services

• Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
• Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
• Social security – company pension plan with generous employer contribution
• First-class catering – thanks to on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)