Training Administration Team Leader (GP Strategies) Germany, Leipzig / Berlin - hybrid

Learning Technologies Group; Leipzig; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Training Administration Team Leader to spearhead their Learning Administration Team on a groundbreaking project. This hybrid role requires leadership in managing a team that ensures exceptional service delivery and client satisfaction. You will be responsible for overseeing quality assurance activities, enhancing operational workflows, and collaborating with various stakeholders to meet and exceed service expectations. If you are a bilingual professional with a strong background in HR or Learning environments and possess excellent negotiation and networking skills, this opportunity is perfect for you to make a significant impact.

Qualifikationen

• Experience leading a team in a Human Resources or Learning environment.
• Proven experience in Senior Learning Administrator or Program Manager roles.

Aufgaben

• Lead a team providing administrative support for Learning interventions.
• Manage relationships with clients to ensure satisfaction and service delivery.

Kenntnisse

Bilingual (German and English)

Networking skills

Negotiation skills

Organizational skills

Commercial awareness

Continuous Improvement mindset

Ability to work under pressure

Ausbildung

Professional qualification / Degree in a related subject

Tools

Learning Management Systems

Oracle

QuickBase

Microsoft Dynamics CRM

Jobbeschreibung

We’re looking for an experienced Training Administration Team Leader to join us and lead our Learning Administration Team on an exciting new project.

You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for Learning interventions and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.

This is a hybrid role requiring a minimum of 1 day each week at our client's site in Leipzig, with occasional travel to other offices in Berlin and Debrecen (Hungary).

Job summary

• Line Management responsibility of the nominated resources ensuring quality services are delivered to the client as per local needs / regulatory requirements including leading the Quality Assurance activities.
• Attend and run weekly / monthly meetings with Country, Regional and Global teams as needed to ensure open and clear communication levels are maintained.
• Manage relationships with each Client / Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual / expected needs.
• To lead and manage project teams as designated to ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
• Evaluate, pilot and deploy solutions to all Stakeholders satisfaction.
• To define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
• To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
• To support the preparation of monthly budgetary reporting in coordination with the Account / Country Managers and the Finance department.
• To lead and produce all appropriate Management Intelligence associated with the services being delivered as well as managing all Governance related activities around the Processes and Tools being used.

Qualifications

• You’ll be an accomplished, bi-lingual (German and English are essential) Team Leader / Manager with experience of leading a team in a Human Resources or Learning environment.
• Proven experience of working within a Senior Learning Administrator, Program Manager or Deployment Manager type role in a Service Provider industry.
• Excellent Networking / Negotiation skills and the ability to communicate effectively with Senior Leaders / Management and work collaboratively with Business Unit Directors from other workstreams.
• Ability to demonstrate commercial awareness as well as delivering client needs.
• Ability to demonstrate a ‘Continuous Improvement’ mindset and approach to working.
• Experience of using Learning Management Systems from an administrative perspective.
• Excellent organizational, planning and controlling skills.
• Proven ability to work well under pressure and within demanding timescales.
• Advanced general administration and IT skills.

Ideally, you’ll also have

• A Professional qualification / Degree in a related subject.
• Experience in Managing Remote Teams.
• Advanced Software skills including the use of Oracle, QuickBase or a MicroSoft Dynamics CRM platform.