Trainer - English Speaker - Essen, Germany

Dila Recruitment; Essen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency in Essen seeks a Trainer to deliver and facilitate effective training programs. The ideal candidate is a native or fluent English speaker with exceptional communication skills, capable of engaging both new hires and experienced team members. Responsibilities include designing training materials, assessing training effectiveness, and collaborating with various stakeholders to enhance onboarding experiences. The position offers an attractive remuneration package and opportunities for professional development.

Leistungen

Attractive remuneration package

Private medical healthcare

Ongoing professional development opportunities

Relocation support if necessary

Corporate social responsibility events

Qualifikationen

• Require exceptional skills in verbal and written communication.
• Need to foster collaborative relationships with stakeholders.
• Must have the ability to adapt training styles for different learner types.

Aufgaben

• Deliver clear and effective training programs to large groups.
• Collaborate with client departments for seamless transitions.
• Design and maintain necessary training materials.
• Assess the effectiveness of training programs continuously.
• Maintain accurate records of learner development.

Kenntnisse

Native / fluent in English (C1)

Exceptional verbal and written communication skills

Excellent listening skills and empathy

Ability to work flexibly with individuals and groups

Skilled in engaging new hires and tenured team members

Ability to address participant concerns effectively

Strong focus on achieving goals and targets

Ability to build collaborative relationships

Comfortable setting up IT and phone equipment

Jobbeschreibung

Position : Trainer

Location : Essen Germany

Work Model : Fully on-site

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Regularly work with large groups of trainees presenting information clearly checking for understanding and incorporating feedback where possible.
• Collaborate with client training departments to ensure smooth transitions during new go lives and help integrate client business processes.
• Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment training and basecamp phases.
• Design and maintain training materials such as handouts manuals exercises assessments and exams.
• Prepare learning environments set up IT and phone equipment arrange seating share documents and publish schedules.
• Deliver and facilitate training programs demonstrating excellent written and verbal communication skills.
• Collaborate with team managers POCs agents and other stakeholders to identify training and performance requirements.
• Assess the effectiveness of training programs and learning outcomes ensuring continuous improvement.
• Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
• Maintain records of learner development and resource allocation to ensure proper tracking and documentation.

REQUIREMENTS :

Native / fluent in English (C1) both verbal and written.

Exceptional verbal and written communication skills with the ability to deliver clear and effective training programs.

Excellent listening skills and empathy for the needs of agents management and clients.

Ability to work flexibly with both groups and individuals tailoring communication and training styles to different learner types.

Skilled in balancing the needs of new hires and tenured team members keeping them engaged and motivated throughout the training process.

Ability to address participant concerns and direct them to appropriate departments when needed.

Strong focus on achieving set goals and targets demonstrating drive for results.

Ability to build and maintain collaborative relationships with internal and external stakeholders.

Comfortable with setting up and using IT and phone equipment for training purposes.

OFFER :

Opportunity to collaborate with top brands in the market

Attractive remuneration package

Private medical healthcare

Corporate social responsibility events throughout the year

Ongoing professional development opportunities

Relocation support if necessary

Dedicated and motivated team

Key Skills

Design Management,Apparel,Communication,Maintenance,Corporate Attorney

Employment Type : Full Time

Experience : years

Vacancy : 1