Trainer - English - Essen

Dila Recruitment; Essen; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment firm in Essen is seeking a Training Specialist to deliver effective training programs and ensure a seamless onboarding experience. The role involves collaborating with various stakeholders, designing training materials, and assessing program effectiveness. Ideal candidates will possess exceptional communication skills and a strong focus on achieving results.

Leistungen

Private medical healthcare

Corporate social responsibility events

Attractive remuneration package

Qualifikationen

• Fluent in English (C1), both verbal and written.
• Exceptional verbal and written communication skills.

Aufgaben

• Deliver and facilitate training programs demonstrating excellent communication skills.
• Collaborate with client training departments for smooth transitions.

Kenntnisse

Communication

Design Management

Jobbeschreibung

Job Responsibilities

1. Regularly work with large groups of trainees, presenting information clearly, checking for understanding, and incorporating feedback where possible.
2. Collaborate with client training departments to ensure smooth transitions during new go-lives and help integrate client business processes.
3. Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment, training, and basecamp phases.
4. Design and maintain training materials such as handouts, manuals, exercises, assessments, and exams.
5. Prepare learning environments, set up IT and phone equipment, arrange seating, share documents, and publish schedules.
6. Deliver and facilitate training programs demonstrating excellent written and verbal communication skills.
7. Collaborate with team managers, POCs, agents, and other stakeholders to identify training and performance requirements.
8. Assess the effectiveness of training programs and learning outcomes, ensuring continuous improvement.
9. Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
10. Maintain records of learner development and resource allocation for proper tracking and documentation.

Requirements

• Native or fluent in English (C1), both verbal and written.
• Exceptional verbal and written communication skills with the ability to deliver clear and effective training programs.
• Excellent listening skills and empathy for the needs of agents, management, and clients.
• Ability to work flexibly with both groups and individuals, tailoring communication and training styles to different learner types.
• Skilled in balancing the needs of new hires and tenured team members, keeping them engaged and motivated throughout the training process.
• Ability to address participant concerns and direct them to appropriate departments when needed.
• Strong focus on achieving set goals and targets, demonstrating drive for results.
• Ability to build and maintain collaborative relationships with internal and external stakeholders.
• Comfortable with setting up and using IT and phone equipment for training purposes.

Offer

• Opportunity to collaborate with top brands in the market.
• Attractive remuneration package.
• Private medical healthcare.
• Corporate social responsibility events throughout the year.
• Dedicated and motivated team.

Key Skills

Design Management, Apparel, Communication, Maintenance, Corporate Attorney

Additional Details

• Employment Type: Full Time
• Experience: [Specify years of experience]
• Vacancy: 1
• Location: Essen, North Rhine-Westphalia, Germany