Trainer

David Kennedy Recruitment; Essen; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading Outsourcing/BPO consultancy in Essen seeks a Trainer to deliver effective training programs to enhance customer interactions. The role involves designing materials, collaborating with various stakeholders, and ensuring a supportive learning environment. Candidates should be fluent in English and possess strong organizational and communication skills.

Leistungen

Attractive remuneration package

Private medical healthcare

Corporate social responsibility events

Opportunity to collaborate with top brands

Qualifikationen

• Fluent in English (C1) both verbal and written.
• Exceptional communication skills.
• Experience in classroom training and development.

Aufgaben

• Deliver and facilitate training programs for new hires.
• Design training materials and evaluate program effectiveness.
• Collaborate with stakeholders to ensure seamless onboarding.

Kenntnisse

Performance Testing

Organizational skills

Classroom Experience

Learning Technology

Instructional Design

Customer Support

IT Service Management

LMS

Software Testing

Training & Development

Adobe Captivate

Public Speaking

Jobbeschreibung

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy which assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for a Trainer to join their team in Essen Germany.

Position : Trainer

Work Model : Fully onsite

DUTIES AND RESPONSIBILITIES :

• Regularly work with large groups of trainees presenting information clearly checking for understanding and incorporating feedback where possible.
• Collaborate with client training departments to ensure smooth transitions during new go lives and help integrate client business processes.
• Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment training and basecamp phases.
• Design and maintain training materials such as handouts manuals exercises assessments and exams.
• Prepare learning environments set up IT and phone equipment arrange seating share documents and publish schedules.
• Deliver and facilitate training programs demonstrating excellent written and verbal communication skills.
• Collaborate with team managers POCs agents and other stakeholders to identify training and performance requirements.
• Assess the effectiveness of training programs and learning outcomes ensuring continuous improvement.
• Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
• Maintain records of learner development and resource allocation to ensure proper tracking and documentation.

REQUIREMENTS :

• Native / fluent in English (C1) both verbal and written.
• Exceptional verbal and written communication skills with the ability to deliver clear and effective training programs.
• Excellent listening skills and empathy for the needs of agents management and clients.
• Ability to work flexibly with both groups and individuals tailoring communication and training styles to different learner types.
• Skilled in balancing the needs of new hires and tenured team members keeping them engaged and motivated throughout the training process.
• Ability to address participant concerns and direct them to appropriate departments when needed.
• Strong focus on achieving set goals and targets demonstrating drive for results.
• Ability to build and maintain collaborative relationships with internal and external stakeholders.
• Comfortable with setting up and using IT and phone equipment for training purposes.

OFFER :

• Opportunity to collaborate with top brands in the market
• Attractive remuneration package
• Private medical healthcare
• Corporate social responsibility events throughout the year
• Dedicated and motivated team

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Employment Type : Full Time

Experience : years

Vacancy : 1

Trainer • Essen, North Rhine-Westphalia, Germany