Timberland: Store Manager - Grand Rapids

Timberland; Berlin; On-site; EUR 57,000 - 71,000; Full time

Job summary

Timberland is seeking a Store Manager in Berlin to lead store performance and deliver exceptional customer experiences. You will drive sales, manage staff, and uphold brand standards in a fast-paced retail setting.

The role requires 3–5 years of retail management experience, a high school diploma (associate/degree preferred), and strong leadership and communication skills. Expect accountability for store operations, training, and customer satisfaction.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the in-store experience.
• Partner with store leaders and associates to achieve and exceed sales goals and monitor KPIs.
• Model brand-specific service standards and selling behaviors for authentic customer engagement.
• Lead all aspects of people management including recruitment, onboarding, performance evaluations, promotions, and terminations.
• Monitor and shape store culture to align with company values and foster a positive environment.
• Provide coaching, feedback, and training in customer service, product knowledge, and operational excellence.
• Assess customer interactions and resolve escalated concerns with professionalism.

Skills

Sales leadership

People management

Customer service

Communication

Retail software

Education

High School Diploma

Tools

POS systems

Merchandising software

Job description

Store Manager

What will you do?

A day in the life of a Store Manager at Timberland looks a little like this.

As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates ahigh-performing, inclusive teamculture. This role champions brand values and ensures operational excellence across all areas, directlyimpactingprofitability, team development, and customer satisfaction.Ideal for a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions. Let’s break down that day-in-the-life a bit more.

• Model exceptional customer service and selling behaviors drive a consumer-centric mindset and elevate the in-store experience.

• Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.

• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.

• Utilize independent judgement and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.

• Monitor and shape store culture to ensure alignment with company values and a positive team environment.

• Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.

• Assess customer interactions and overall in-store experience; resolve escalated customer concerns with professionalism and sound judgement.

• Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.

• Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.

• Support store marketing events and community engagement initiatives to drive traffic and brand awareness.

• Promote a culture of accountability, creativity, and continuous learning by sharing best practices and encouraging collaboration.

• Uphold company policies, safety standards, and operational procedures.

• Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, consistently reflecting VF Values and brand identity.

What do you need to succeed?

We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, 3-5 years of related professional/retail management experience.A High School diploma is required; an associate’s degree is preferred. Undergraduate or graduate degrees are valued but notrequired—your professional achievements and leadership impact matter most.

The foundation skills you will need in this position are:

• Proven ability to drive results through store teams and exceed sales and profit goals.

• Skilled in coaching, motivating, and building high-performing, diverse teams.

• Strong verbal and written communication skills with the ability to influence across all levels.

• Solution-oriented and flexible in a fast-paced, dynamic retail environment.

• Capable of working independently, managing shifting priorities, and meeting business expectations.

• Comfortable using word processing, spreadsheets, and retail software tools.

• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$64,000.00 USD - $80,000.00 USD annually

Incentive Potential

: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

: You can review a general overview of each benefit program offered, including this year’s medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.