Tier II Support

Softec Solutions; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a motivated Tier II Support Specialist for a contract opportunity. This role involves providing exceptional support to end users through various channels, including phone, email, and in-person assistance. Ideal candidates will possess strong customer service skills and critical thinking abilities, ensuring that users achieve their goals efficiently. Join a dynamic team that values learning and growth while making a significant impact in the IT consulting space. If you're ready to take on new challenges and support a diverse user base, this opportunity is perfect for you.

Qualifikationen

• Experience with iOS, Mac, and Cisco Voice is preferred.
• Exceptional customer skills and critical thinking abilities are essential.

Aufgaben

• Provide Tier II support to 1200 end users via calls, emails, and chats.
• Assist end-users in the support area and resolve issues effectively.

Kenntnisse

iOS Support

Mac Support

Cisco Voice

Service Now

Customer Service Skills

Critical Thinking

Jobbeschreibung

Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources, we have been listed for three consecutive years in the Inc. Magazine’s Fastest Growing Companies in America.

Job Description

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:

• Experience with iOS, Mac, Cisco Voice, and Service Now are a plus.

Our client supports 1200 end users by taking support calls, answering emails, chats, and assisting end-users who stop by the Tier II Support area for help. Exceptional customer skills are a must. Candidates who have critical thinking abilities, want to enable business, and help customers achieve their goals are wanted here!

Additional Information

All your information will be kept confidential according to EEO guidelines.