Third Line Support

Osmii; Stuttgart; Remote; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A global technology leader is seeking an Enterprise Customer Success Manager to join their fully remote team. In this role, you'll nurture relationships with executives at top-tier enterprise accounts and drive customer adoption, satisfaction, and growth through understanding their business goals and addressing challenges. Ideal candidates should have significant experience in customer success and the ability to thrive in a remote environment.

Leistungen

Fully Remote Work Environment

Flexible Working Hours

Parental Leave Support

Award-winning Team

Qualifikationen

• 3-5 years experience in Enterprise Customer Success or similar role.
• Strong understanding of Enterprise IT ecosystems.
• Proven ability to manage and grow enterprise customer relationships.

Aufgaben

• Manage customer relationships for a portfolio of enterprise accounts.
• Drive customer success by understanding business objectives and challenges.
• Advocate for customer needs to internal teams to drive innovation.

Kenntnisse

Customer Success Management

Communication

Emotional Intelligence

Analytical Skills

Relationship Building

Jobbeschreibung

Our client is a global technology leader that designs, develops, and manufactures IT hardware and software. Last year they posted revenue at nearly $70 billion!

This is to work as part of a European, Advanced Services team covering IT end user equipment, digital workstations, end point security and enterprise level Microsoft services.

This is a remote role with occasional customer visits. You will work on some of the world's largest IT deployments and with leading DACH based enterprise organisations.

WHAT YOU'LL ACCOMPLISH :

• Build and nurture long-term relationships with executives at our Enterprise companies, acting as their trusted advisor and primary point of contact.
• Drive customer success by deeply understanding their business objectives, challenges, and goals,
• Manage and own the customer relationship for a small portfolio of Enterprise accounts, ensuring their satisfaction, adoption, and growth.
• Act as the voice of the customer to internal Product and Engineering teams, advocating for solutions to address customer pain points and drive innovation.
• Stay informed on industry trends, and provide customers with actionable insights to enhance their ad business and drive revenue growth.

SKILLS YOU'LL BRING WITH YOU :

• Minimum 3-5 years of experience as an Enterprise Customer Success Manager or similar role, managing large, complex accounts
• A strong understanding of the Enterprise IT ecosystems along with the ability to quickly learn and apply complex technical concepts in IT
• Proven ability to proactively manage and grow enterprise customer relationships, aligning their business goals with your company’s solutions.
• Exceptional communication and interpersonal skills, with the ability to build trust and credibility with both technical teams and C-Suite executives.
• High emotional intelligence (EQ) to anticipate customer needs, navigate challenging conversations, and foster long-term partnerships.
• A proactive, self-starter attitude with the ability to independently identify opportunities, risks, and next steps to drive customer success and retention.
• Proven ability to thrive in a remote-first environment, managing multiple priorities effectively while maintaining a customer-focused mindset.
• Strong analytical skills to interpret data, identify trends, and provide actionable insights that improve customer performance and drive revenue growth.

WHY YOU'LL LOVE WORKING WITH US :

• Fully Remote Team : We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, or an equivalent co-working space.
• Flexible Working Hours : We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Parental Leave Support : We support all parents with salary continuation and benefits when our employees are growing their families.
• You’ll work with an award winning team! We’ve won numerous Best Places to Work Awards for several years and counting! We’ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products

Contact me ASAP for more details on the amazing team and company.