Teller I

Great Southern Bank; Alsdorf; Vor Ort; EUR 25.000 - 35.000; Teilzeit

Zusammenfassung

Join a forward-thinking bank that values diversity and customer service excellence! As a customer service professional, you'll play a crucial role in delivering exceptional service, processing financial transactions, and ensuring the security of cash. With a commitment to employee growth, this role offers opportunities for advancement in a supportive environment. Enjoy a balanced work schedule and contribute to a team that celebrates differences and fosters success at every level. If you're passionate about helping others and looking for a fulfilling career, this position is perfect for you.

Qualifikationen

• High school diploma or GED required.
• 0 to 6 months of related experience or training preferred.

Aufgaben

• Provides exemplary customer service and processes financial transactions accurately.
• Balances daily transactions and maintains security of cash.

Kenntnisse

Customer Service

Cash Handling

Basic Math Skills

CRM Software

Ausbildung

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Jobbeschreibung

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked in the top ten in Forbes Best Bank four years in a row. Join our team of customer service professionals today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Delivers exemplary customer service. Processes a variety of financial transactions accurately and efficiently. Maintains the security of assigned cash, balancing each day's transactions and verifying cash totals.

Essential Duties and Responsibilities

1. Customer Service & Professionalism: Represents the bank courteously and professionally; knowledgeable of the 5 Winning Ways of Customer Service, implementing them daily. Meets or exceeds Secret Shop score expectations. (Approx. 20%)
2. Product Referrals: Has basic knowledge of bank services and products; refers customers appropriately. Meets or exceeds referral expectations. Uses CRM program consistently and accurately. (Approx. 20%)
3. Cash Handling & Balancing: Balances daily transactions, verifies cash totals, and documents discrepancies. Meets or exceeds balancing expectations. (Approx. 20%)
4. Transaction Processing: Processes all transactions efficiently and accurately, meeting POD error expectations. (Approx. 15%)
5. Security & Confidentiality: Maintains confidentiality of customer information and security codes. Implements security policies and attends annual BSA and Security training. (Approx. 10%)
6. Compliance & Policies: Ensures adherence to bank policies, procedures, and regulations, including BSA/AML. (Approx. 15%)
7. Other Responsibilities: Maintains reliable attendance, punctuality, professional appearance, and clear communication. Performs additional duties as assigned.

Education & Experience Requirements

• High school diploma or GED
• 0 to 6 months of related experience or training
• Prior banking or cash handling experience preferred
• Proficient with desktop/laptop computers and software such as PowerPoint, Excel, Word
• Basic math skills including addition, subtraction, multiplication, and division

At Great Southern Bank, we accommodate reasonable requests. For assistance during the application process, contact Human Resources at 417-895-4509.

Great Southern Bank is an Equal Opportunity Employer, ensuring equitable treatment regardless of race, color, sex, religion, national origin, age, disability, veteran status, gender identity, sexual orientation, pregnancy, or other protected classes.

Work Hours: Monday - Friday 7:40 AM - 5:45 PM; Saturday 8:45 AM - 12:15 PM. Total Hours: 20-25.

Location Code: 5468

Branch Code: BCGSB