Teller - Dresden Office

Park National Corporation; Dresden; Vor Ort; EUR 15.000 - 25.000; Teilzeit

Zusammenfassung

An established industry player is seeking a dedicated part-time customer service representative to join their team. In this role, you will provide exceptional service to customers and bank associates, ensuring all transactions are processed accurately and efficiently. You'll have the opportunity to enhance your skills through ongoing training while maintaining a high level of professionalism. This position offers flexible hours, allowing you to balance work with personal commitments. If you're passionate about customer service and looking for a rewarding opportunity, this is the perfect role for you.

Qualifikationen

• 0-2 years of cash handling, sales, or customer service experience preferred.
• Ability to understand and follow directions.

Aufgaben

• Serve customers and bank associates promptly and professionally.
• Complete transaction processing timely and accurately.
• Maintain compliance with bank's policies and procedures.

Kenntnisse

Interpersonal/Customer Service Skills

Written and Verbal Communication

Basic Computer Skills

Organizational Skills/Detail-Oriented

Active Listening Skills

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Description

RESPONSIBILITIES

1. Serve customers, prospective customers, and bank associates promptly and professionally, in full accordance with Park Promises and Serving More standards.
2. Complete transaction processing timely, accurately, and in accordance with bank procedures.
3. Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries, or issues.
4. Refer loan and deposit customers or prospects to subject matter experts.
5. Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training, in addition to all required courses, to sustain a broad base of product, service, and sales knowledge.
6. Utilize product knowledge to assist customers and suggest products and services to meet their needs.
7. Protect bank assets by adhering to all processes, policies, and standard operating procedures related to branch and cash security, negotiable instruments, information security, and regulations impacting teller activity and branch operations.
8. Participate in periodic in-branch communication and promotional activities specific to the office, if applicable.
9. Communicate recommendations for improved workflow and service to customers.
10. Maintain awareness of and adherence to the bank's compliance requirements, risk management policies, and procedures, applying them to daily tasks.
11. Deliver a consistent, high level of service within our Serving More standards.
12. Perform other duties as assigned.

COMPETENCIES

1. Interpersonal/Customer Service Skills
2. Written and Verbal Communication
3. Ability to understand and follow directions
4. Adaptability to change
5. Basic Computer Skills
6. Organizational Skills/Detail-Oriented
7. Able to Multi-Task or Juggle Priorities
8. Ability to work as part of a team
9. Active listening skills with the ability to proactively identify and recommend products and services
10. Ability to work independently and handle basic customer issues

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School Diploma or Equivalent required. 0-2 years prior cash handling, sales, or customer service experience preferred.

PHYSICAL REQUIREMENTS

This position requires remaining in a stationary standing position at least 75% of the time, constant operation of a computer, and frequent verbal communication with customers and coworkers. Must be able to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and have dexterity in hands for counting currency.

SCHEDULE

Operating hours are Monday through Friday 9:00 am - 5:00 pm, and Saturday 9:00 am - 12:00 pm. The position is hourly, part-time, generally requiring less than 30 hours per week, with an average of 2-3 Saturday shifts per month.

Equal Opportunity Employer

This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.