Telephone Operator

COREcruitment; Taufkirchen; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

COREcruitment is seeking a Hotel Telephone Operator in Taufkirchen, Germany. In this role, you will manage incoming calls, assist guests with inquiries, and facilitate internal communication, ensuring a seamless experience for customers. Ideal candidates will possess strong communication skills and prior customer service experience.

Qualifikationen

• Previous experience in customer service or a similar role is preferred.
• Excellent verbal communication and listening skills.
• Ability to multitask and handle high call volumes.

Aufgaben

• Answer incoming calls promptly and professionally.
• Direct calls to the appropriate departments or guest rooms.
• Handle guest inquiries regarding hotel services and reservations.

Kenntnisse

Communication

Multitasking

Customer Service

Listening

Jobbeschreibung

Social network you want to login/join with:

COREcruitment LtdMunich, Bavaria, Germany (On-site)

Save

Apply

Start: ASAP

Languages: German and English

Job Title: Hotel Telephone Operator

Job Summary:

As a Hotel Telephone Operator you are responsible for answering and directing incoming calls, assisting guests with inquiries, and ensuring smooth internal communication between hotel departments.

This role requires excellent communication skills, professionalism, and efficiency in handling guest requests.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Direct calls to the appropriate departments or guest rooms.
• Handle guest inquiries regarding hotel services, reservations, and local attractions.
• Take and relay messages accurately to guests and staff.
• Assist with wake-up call requests and ensure timely execution.
• Maintain an up-to-date directory of hotel contacts and services.
• Log and report any technical issues with the phone system.
• Follow hotel policies regarding confidentiality and guest privacy.
• Support the front desk and concierge with administrative tasks when needed.

Skills & Qualifications:

• Previous experience in customer service or a similar role is preferred.
• Excellent verbal communication and listening skills.
• Ability to multitask and handle high call volumes.
• Familiarity with telephone systems and hotel management software is an advantage.