Technology Support Specialist

Quantam; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading IT services provider is seeking a Technology Support Specialist in Frankfurt, Germany. This role requires expertise in troubleshooting hardware and software issues. The ideal candidate will have a bachelor’s degree in computer science or equivalent experience. This full-time position offers competitive hourly wages and is fully onsite, with no remote work options.

Leistungen

Competitive hourly wages

Health benefits

Paid time off

401(k) plan

Qualifikationen

• Bachelor’s degree in computer science or equivalent experience.
• Experience in identifying and troubleshooting hardware and software issues.
• General understanding of the ITIL framework.

Aufgaben

• Support client’s hardware, systems software, and applications software portfolio.
• Maintenance of data dictionaries and software installations.
• Coordinate problem resolution and referrals to other support areas.

Kenntnisse

Customer service skills

Organization skills

Written communication skills

Verbal communication skills

Troubleshooting equipment

Troubleshooting software

Multi-tasking

Ausbildung

Bachelor’s degree in computer science

Associate degree with 2+ years of experience

High School Diploma with 4+ years of experience

Tools

Network Operating Systems

MOS, MTA, MCP, A+ OR MCITP certification

Jobbeschreibung

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Technology Support Specialist. This position is fully onsite in Frankfort, KY. There is no option for a hybrid or remote work schedule. Some statewide travel may be required. The selected candidate will have use of a client vehicle for travel, or they can collect mileage using their personal vehicle. Any overnight travel accommodations would be provided by our client.

Job Description

We are seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting our client’s hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.

Knowledge & Experience

• Ability to identify and troubleshoot defective equipment.
• Ability to identify and troubleshoot software and application issues.
• Determine and resolve hardware issues prior to deployment.
• Possess network room knowledge and experience.

Essential Characteristics of the Successful Candidate

• Excellent customer service skills
• Excellent organization skills
• Strong written and verbal communication skills
• Ability to multi-task while taking phone calls in a fast-paced environment.
• Self-motivated

Minimum Requirements

• Education: Bachelor’s degree in computer science.
• Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.

Special Requirements (Licenses, Regulations, Certificates, Advanced Education)

• Network Operating Systems
• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
• General Understanding of the ITIL Framework

Typical Working Conditions and Unique Physical Requirements

• 08:00am-5:00pm EDT, Monday through Friday
• Work is primarily performed in an office setting.
• Must be able to climb ladder.
• Ability to lift 50+ lbs.