Technology Service Analyst Level 1 and 2 (m/f/x)

TN Germany; Duppach; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative financial institution seeks a Technology Services Analyst to enhance client support and streamline IT processes. This role is pivotal in managing end user products and ensuring efficient workflows within a dynamic team. The ideal candidate will thrive in a collaborative environment, providing essential support for corporate devices and Microsoft 365 tools. With a focus on continuous improvement and service excellence, this position offers opportunities for professional growth in a supportive culture that values mental and physical well-being. Join a diverse team dedicated to helping clients secure their financial future.

Leistungen

In-house Gym

Standing Desks

Health Check-ups

Lunch Vouchers

Company Car

Transportation Reimbursement

Pension Plans

Insurance

Corporate Benefits

Qualifikationen

• Experience in end user support processes is essential.
• Bachelor's degree or significant IT experience required.

Aufgaben

• Manage local end user computing processes effectively.
• Provide first and second level support to end users.
• Maintain documentation of IT infrastructure.

Kenntnisse

End User Support Processes

ServiceNow Ticketing System

Collaborative Work

Knowledge of Luxembourg Regulations

Fluent in English

Fluent in German

Ausbildung

Bachelor's Degree in IT

5+ Years Relevant IT Experience

Jobbeschreibung

Technology Service Analyst Level 1 and 2 (m/f/x), Duppach

Location: Duppach, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 181ae00389bb

Job Views: 2

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Our bank has a long-standing dedication to client service, supported by our diverse team across 60 countries and more than 150 nationalities. We aim to help our clients succeed and secure their financial future.

We are seeking a Technology Services Analyst to join the GTI Branch Technology team, responsible for end user support and related tasks. The role focuses on end user products like corporate devices and Microsoft 365 tools, including support, maintenance, and configuration management.

Responsibilities:

1. Own and manage local end user computing processes.
2. Provide first and second level support to end users, resolving software, hardware, and technical issues, and participate in IT projects.
3. Maintain detailed documentation of IT infrastructure for efficient workflows and asset management.
4. Coordinate ITIL processes such as Incident, Problem, and Change Management, contributing to service process improvements.

Skills:

• Experience in end user support processes.
• Experience with ServiceNow ticketing system is a plus.
• Ability to work collaboratively, prioritize tasks, and manage workflows effectively.
• Knowledge of Luxembourg regulations and financial sector experience is advantageous.
• Bachelor’s degree or 5+ years of relevant IT experience.
• Fluent in English and German (written and verbal).

The candidate must present a recent criminal record.

Well-being & Benefits:

• Emotional and mental health: Support initiatives, counseling, and Mental Health First Aiders.
• Physical health: In-house gym, standing desks, health check-ups, and healthier working practices.
• Social connection: Inclusive culture, leave options, sports groups, hybrid work.
• Financial security: Pension plans, insurance, discounts, transportation reimbursement, lunch vouchers, company car, and corporate benefits.

Our culture emphasizes integrity, accountability, learning, innovation, and collaboration to achieve excellence together.