Technology Lead - Skype/Teams - Germany (m/f/d)

ITL Germany; München; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in digital services is seeking a Technology Lead in Munich. The role involves interfacing with stakeholders, delivering high-quality code, and supporting customer technology initiatives. Ideal candidates will have extensive experience in IT support, particularly with Microsoft technologies and VoIP troubleshooting.

Qualifikationen

• Minimum of 5 years in IT retail or tech support roles.
• German Language proficiency at C1 level.
• Strong troubleshooting and customer-facing IT support capabilities.

Aufgaben

• Interface with key stakeholders and apply technical proficiency.
• Deliver high-quality code and lead validation for testing.
• Support customer tech intensity and update skills profile.

Kenntnisse

VoIP troubleshooting

Networking technology expertise

Technical writing

Communication skills

Time management

Ausbildung

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer Specialty

Microsoft Certified: Collaboration Communications Systems Engineer Associate

Tools

Wireshark

Fiddler

Microsoft Office Applications

Jobbeschreibung

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

1. Outsourced Staff will deliver DSE, MIP / Workshops, and Custom Transactional Engagements.
2. Deliver the engagements under the direction of the Supplier Lead.
3. Responsible for supporting customer tech intensity.
4. Update skills profile in line with ‘Ringed Fenced’ technologies and delivery scope.
5. Minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.
6. Strong technical writing skills and familiarity with Microsoft Office Applications.
7. Experience troubleshooting VoIP call quality issues and strong networking experience with underlying technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
8. Experience working with Windows Server, Active Directory, and on-premises Session Border Controllers.
9. Experience with Hybrid Teams configurations and Direct Routing.
10. Knowledge of Microsoft technologies, particularly Skype for Business and Microsoft Teams.
11. Knowledge of Teams voice calling plans and subscription offerings.
12. Previous experience deploying, administering, and supporting Enterprise Unified Communications solutions.
13. Ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.
14. Effective communication of technical issues to nontechnical customers and business executives.
15. Strong organization, time management, communication, and documentation skills.
16. Willingness to travel and client interface.
17. German Language proficiency at C1 level.

Desirable Certifications

• Microsoft Certified: Teams Administrator Associate.
• Microsoft Certified: Teams Support Engineer Specialty.
• Microsoft Certified: Collaboration Communications Systems Engineer Associate.
• Experience working with Microsoft project or client interface.

Preferred Skills

• VoIP troubleshooting and network technology expertise.
• In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.
• Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.
• Extensive experience with Windows-based operating systems and applications.
• Strong troubleshooting and customer-facing IT support capabilities.

Personal Attributes

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience, we manage the systems and workings of global enterprises, guiding them through their digital journeys with an AI-powered core and agile digital solutions. We are committed to diversity and creating an inclusive environment for all employees.